Technical Support Executive Required in Dubai - Dubai

Technical Support Executive Required in Dubai

The duties of the CRM are both sales & technical and include the management of the complete life cycle of the customer from ordering to support to follow-ups.

· Responsible for the daily operations of the technical support helpdesk (ticket system)

· Answer phone calls, chat and emails with technical issues from current customers and logging a helpdesk ticket

· Manage customers’ accounts through the internal web system (WHMCS)

· Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system.

· Have the knowledge and understanding of how Linux/Windows web servers are run

· Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them

· Understand basic SSH commands & RDP tools

· Ability to search for spamming customers, resolve IP blacklist issues and manage server IP blacklist and outgoing SMTP issues

· Ability to setup shared, VPS, Cloud and dedicated hosting packages

· Understanding of common software such as Wordpress, Joomla, email marketing, etc

· Be able to work alone, or from home (when needed), independent when other team members are away and proactively respond to customers and fellow employees.

· Consult & suggest to the management on new tools, software and hardware available in them market.

Knowledge, Skills and Abilities required:

· Superior use of internet, SSH, RDP, Email, Domain names, DNS, IP addresses (v4,v6), DNS Zone file

· Superior knowledge of CentOS, Ubunto, Windows, etc

· Experience using different web servers, email servers, VPS, Cloud, Dedicated, etc

· Cloud experience to setup, load balance, geo balance, failover setup, etc

· Experience with web server security, email spamming, resolving hacked websites, hardening website code and web servers.

· Experience working in a web hosting company

· Strong interpersonal and communication skills.

· Strong analytical and problem-solving skills under pressure.

· Knowledge of customer service standards and procedures.

· Ability to create, compose, and edit written materials – technical knowledge base for customers.

· Strong English (both spoken and written). Arabic and other languages are a bonus.

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/technical-support-executive-at-confidential-2926376890?

Posted on : 2 years ago, #113736, 10 views

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