Call Center Representative Required in Dubai - Dubai

Call Center Representative Required in Dubai

To provide high customer service through attending customer interactions as well as to escalate through the correct internal channels to resolve customer complaints/issues with minimum TAT in order to achieve the established standard for quality call handling and enhanced customer’s experience

Attending customer’s interactions and efficiently gather related information to fulfill customer needs.

Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.

Provide high class services and support on Bank’s different products.

Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.

Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct

Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.

Cross sell and upsell different bank products.

Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.

Adhere to Call Center scheduling, and maintain high level of adherence.

To be flexible to work with different line of businesses.

All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Education

Minimum High school/Diploma graduate

Work Experience

Minimum 0-1 years of experience in Call Center

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/call-center-representative-at-dubai-islamic-bank-3220059746?

Posted on : 3 years ago, #125746, 9 views

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