Customer Care Required in Dubai - Dubai

Customer Care Required in Dubai

Our organization is currently seeking for an experienced professional in Customer Care.

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

The Customer Care function is responsible for managing the day to day operations of the department and is responsible to ensure that our Emaar customers are provided with high level of service by the team in accordance with department SLAs while achieving the MBOs and KPIs resulting in greater customer satisfaction.

The role would encompass the following responsibilities:

Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures.
Responsible for Profit and Loss, or Profit Centre/Cost Centre Budgets.
Create culture and processes with regards to their customer service which is in line with the business goals and objectives.
Improve CSAT (Customer Satisfaction), or other Customer Metric.
Empower and engage the Customer Care Team.
Enhance the First Contact Resolution (A metric used to measure customer inquiries or problems resolved on the first contact with a representative or front office agent.) effectively.
Identify new tools and technologies to serve the customer in the best possible way.
Drive better sales through best customer service.
Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Head of Customer Excellence.
Act as the Voice of the Customer across the organization.
Identifying and providing feedback through 1:1, effective use of personal development plans and provision of coaching & development opportunities.
Accountable for ensuring full regulatory compliance and legal requirements and Identification of any potential risk issues.
Define, negotiate, and agree the effective utilization of resource in line with service specifications, working with, or being responsible for resource planning and Customer Excellence teams to plan the required resource in conjunction with business objectives and service level agreements.
Work effectively with all peers and the stakeholders to negotiate and influence customer service improvements.
Continually develop improvements and embed successful change projects.
Drive quality and consistency.

Requirements and Qualifications:

Degree from a recognized University/College in engineering/architecture preferred but not required.
Minimum 10 years of experience into Property Management role preferably in a medium to large organization.
UAE Market experience is mandatory.
Arabic Speaking would be an advantage.
Real Estate, Hospitality or Commercial Real Estate Industry experience would be preferred.
Strong analytical, interpersonal, and negotiation skills.

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-care-at-emaar-3223344330?r

Posted on : 3 years ago, #125745, 7 views

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