Customer Service Assistant Required in Dubai - Dubai

Customer Service Assistant Required in Dubai

Responding promptly to customer enquiries, channeling Service requests to different functions within the company and ensuring a complete follow through of the requests till the closure
Managing Customer interaction Service Levels through Voice (Phone), Email, Chat, and other multi-channel platforms
Communicating with customers including B2B, and B2C customers through various channels including walk in’s, emails, and voice contact channels
Acknowledging and resolving customer complaints and following up the internal departmental Service level agreements for ensuring First Contact Resolution and High Customer Satisfaction standards
Processing orders, forms, applications and ensuring follow up with all internal and external stakeholders for optimum delivery of service
Keeping records of customer interactions, transactions, comments, complaints and capturing Customer Satisfaction and Customer Experience measurement and metrics

Qualifications:

At least 3 years’ experience in related role
DU and or Etisalat experience as an Admin/Customer Service is a must
Immediate joiners or with maximum 1 month notice will be prioritized

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-service-assistant-at-rtc1-recruitment-services-3221813619?

Posted on : 3 years ago, #125805, 18 views

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