Reservations Agent Required in Dubai - Dubai

Reservations Agent Required in Dubai

Are you curious, motivated, and forward-thinking? At MyGolf Dubai you’ll have the opportunity to work with multi-cultural team. Our talented people empower us and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHO WE ARE :

MyGolf Dubai - Where Luxury meets Passion!!

MyGolf Dubai is a modern social leisure platform that fosters genuine relationship within the community members from all walks of life through shared passion in sports and entertainment.

As Dubai’s 1st Premium Indoor Golf and Entertainment Lounge, it is your ultimate neighborhood go-to place to deepen existing relationship or expand social network meeting other golfers in a fun and enjoyable ambiance. It welcomes novices and pros with top notch equipment, gourmet dining, entertainment, private events spaces and VVIP rooms.

Built by the trendy, for the trendy. MyGolf Dubai was founded by Ex-wall Street Bankers, Tech Investors, Serial Entrepreneurs, and PGA pros, all passionate by the captivating social element of golf in an aim to disrupt the leisure and entertainment industry like you have never seen before.

Our passion in providing the best-in-class golf experience by deploying innovative technology will help you to advance your game with each swing. Come and join us in this meaningful journey of building a healthy, fun, and exclusive communities with one outlet at a time!

ROLE: RESERVATION AGENT

PURPOSE OF JOB

Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver Mygolf Dubai hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do.

We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

Every hire in Mygolf Dubai must actively raise the bar of talent in the company to help us reach our vision.

KEY TASKS AND RESPONSIBILITIES

Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
Delivers on departmental plans and objectives, where Mygolf Dubai initiatives & targets are achieved.
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
Builds and maintains effective working relationships whilst promoting the company culture and values.
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
Greets guests over the phone in a friendly, courteous manner.
Records reservation information accurately.
Informs other departments of VIP arrivals.
Records and processes deposit information.
Identifies and records special billing instructions; approves credit after consultation with the reservations manager.
Records requests for special accommodation and suites.
Uses up-selling techniques.
Utilizes guest history files for personalized service at Mygolf Dubai.
Maximizes customer satisfaction and company revenue by promoting Mygolf Dubai Cafe and other services and facilities to the guests.
Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner.

QUALIFICATIONS & EXPERIENCE

Customer-service experience.
Minimum 2+ years of experience as Reservation Agent.
Relevant Experience in golf industry / Food & Beverage (F&B) Industry.
Previous Experience with Pre-Opening/Start-up Company.
Commitment to delivering exceptional guest service with a passion for the golf industry.
Hands-on approach with a can-do work style.
Ability to find creative solutions taking ownership for duties and tasks assigned.
Personal integrity, with the ability to work in an environment that demands excellence.
Must be able to work with minimal supervision and have excellent customer service skills.
Flexible working hours.
Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
You should be fluent in English; Chinese & Arabic language is a plus.
Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.
Possesses an energetic, outgoing, and friendly demeanour.
Excellent analytical, problem solving and time-management skills.
Strong work ethic and customer-centric mindset.
Ability to adapt and perform duties in a multicultural environment.
Demonstrate excellent communication and interpersonal skills including interaction with the organization executives and colleagues.
Demonstrate critical thinking and decision making.
Persuasive and goal-oriented.

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/reservations-agent-at-mygolf-dubai-2907391012?

Posted on : 2 years ago, #112852, 9 views

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