Guest Services Manager Required in Dubai - Dubai

Guest Services Manager Required in Dubai

The objective of this role is to achieve the hotel’s operating goals by being responsible to lead and supervise all activities related to GSA, Bell service, Telephone Operators, O.T.S, Night Auditor, Airport Representative and Business Centre areas. Involved in operational objectives and constantly improves product quality through surveillance of customer satisfaction and departmental profitability in direct coordination with the Assistant Front Office Manager.

KEY DUTIES AND RESPONSIBILITIES:

Supervise and co-ordinate Front Office shift activities to provide the highest standard of service.

Promote good employee and public relations. Support staff decisions relative to customer satisfaction.
Trains on-the-job skills and knowledge. Certify each employee on his/her tasks.
Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees.
Is proficient in all Front Office procedures.
Uses coaching techniques and motivation to maximise employee productivity and satisfaction. Prepares technical equipment list weekly, brings needs for repair to the attention of the Front Office Manager.
Assist the Assistant Front Office Manager in the Front office operation and validate all the Standards and Procedure for the department.
Supervises and participates in the prompt and courteous check-in, check-out and guest services.
Ensures that guest mail and messages are delivered promptly
Informs the Assistant Front Office Manager on VIP guests and returning guests, and follows-up on VIP lists and room blockings.
Room checks for arrivals and request amenities for VIP.
Checks rates relevant to booking.
Blocks rooms, checks supports i.e. TA, Billing letters, Tour, comp/upgrade-request.
Audits and follows up room detail report on sleep-out with luggage, without luggage.
Handles all incoming reservations by internet, telephone and faxes after office hours, and on Public holidays.
Completes all forms in cases of accident or theft in the hotel during the shift.
Comply with the CID Procedure.
Relieves Assistant Night Manager/Night Manager during day-off’s and annual leave.
Relieves Assistant Front Office Manager during day-off’s and annual leave.

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https://ae.linkedin.com/jobs/view/guest-services-manager-at-yas-plaza-hotels-by-aldar-hospitality-2922902679?

Posted on : 2 years ago, #113799, 10 views

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