Customer Support Executive Required in Dubai - Dubai

Customer Support Executive Required in Dubai

Your role at Exness:

You will be responsible in providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region.

You will:

Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
Escalate issue to appropriate specialist when needed via SalesForce or Jira
Update clients on their request status accordingly;
Constantly verify documents submitted by clients within specific regions on an hourly basis;
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
To achieve quarterly KPI targets set by Customer Support Manager;
To perform other ad hoc tasks assigned by the manager.

The ideal candidate:

Fresh graduate or experience in working as customer support in financial or service-based industry.
Good communication skills in English and native language (Arabic)
Strong client-facing and communication skills
Troubleshooting and multi-tasking skills
Customer service orientation
Bachelor Degree/ Diploma in Business Administration or related field
Self-motivated and highly reliable

What we offer:

21 days annual leaves plus holidays leaves provided upfront for you to personally plan out your days off.
Medical insurance coverage with additional full-medical body checkup annual allowance.
Loyalty travel allowance upon your first and second work anniversary onwards
Education allowances for personal upskilling
Fitness, optical & dental allowances
Hybrid work-mode

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-support-executive-at-exness-3234709521?

Posted on : 3 years ago, #126162, 10 views

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