Customer Success Specialist Required in Dubai - Dubai

Customer Success Specialist Required in Dubai

Proudly chosen as the best place to work in 2021-2022. Foodics, a Saudi fast-growing startup in the MENA region, offers a complete, cloud point-of-sale SaaS platform, with tools that help F&B and retail businesses start, track and grow. Restaurant merchants use Foodics to accept payments, track inventory, monitor sales, send orders to the kitchen, digitize menus, manage employees and analyze their whole business with smart reports, anytime and anywhere on the cloud. Available in English, Arabic, Turkish, Spanish and French. Foodics works offline with iOS apps that securely store data on the cloud and can integrate with third-party apps. Founded in 2014 and headquartered in Riyadh, Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, and Egypt with a culture of retaining talent, promoting creativity and efficiency. Foodics today is one of the most promising SaaS companies in MENA and a prominent "Soonicorn" (soon to be a Unicorn). We are looking for people like you to help shape tomorrow at Foodics and help us grow beyond a billion valuation.To become a leading Fintech and software trusted partner globally, for retailers and sellers who want to grow their business.

Mission

We empower sellers with a comprehensive point of sale platform to enrich their operations. We give complete business control and offer smart reports on sales, customers, employees, and inventory. We also provide an ecosystem of tools to seamlessly accept payments and finance growth.

About The Role

A customer success specialist, you will be accountable to develop and maintain long-term business relationships with foodics clients, by serving as an internal advocate and client liaison. You would be driven to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations to support our customers and guarantee a successful experience with our product. To be the best at this role, you need to demonstrate superb communication, organization, and time management skills, and be able to effectively handle a number of diverse and complex problems at the same time.

If you are a “people person,” by nature, and have a hybrid of soft and hard skills required to master technology and manage customer relationships, this is a great opportunity for YOU!

Main Tasks And Responsibilities

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