Customer Service Representative/ Data Entry Required in Dubai - Dubai

Customer Service Representative/ Data Entry Required in Dubai

Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media
Responsible for plotting appointments for routes daily and coordinates timely fulfillment of home care services
Always maintains a positive and constructive attitude
Ensures to adhere to and implement all company policies and procedures
Responsible for maintaining and updating customer information as needed
Attempts to resolve and de-escalate any issues in a calm manner
Ensures to escalate calls or challenges to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of payments & invoices in a timely manner
Responsible for tracking call-related information for auditing and reporting purposes
Ensures to provide feedback reports on call issues related to customer issues
Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls
Appropriately schedules customer appointments and follow-up
You have a keen attention to detail.
Minimum typing speed of 25 W.P.M. with 95% accuracy.
Maintains database by entering new and updated customer and account information.
Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
Contributes to team effort by accomplishing related results as needed.
You enjoy working in a fast-paced environment and are comfortable working on a variety of different tasks.
Respond to queries for information and access relevant files
Comply with data integrity and security policies

Qualifications

At least 2 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Advanced experience with MS Excel.
Must meet deadlines of Daily reporting.

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-service-representative-data-entry-at-thb-home-health-care-2862095296?

Posted on : 2 years ago, #110836, 25 views

It is ok to contact this poster with commercial interests.

Report as inappropriate