Assistant Guest Services Manager Required in Dubai - Dubai

Assistant Guest Services Manager Required in Dubai

We are looking to hire an Arabic Speaker Assistant Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable staying Al Habtoor City Complex, Dubai, UAE.

Responsibilities:

Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests’ requests, like in-room dining
Actively listen to and resolve complaints
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with regular hotel clients

Requirements:

Proven work experience as Assistant Guest Relations Manager or similar role
Understanding of all hotel management best practices and relevant laws
Hands-on experience with Hotel Management software
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Package Offered:

Basic Salary
Studio room in Staff Accommodation.
Transportation from Accommodation to Hotel & from Hotel to Accommodation.
Meals.
Medical Insurance.
Vacation Ticket every year.
Service Charge.

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https://ae.linkedin.com/jobs/view/assistant-guest-services-manager-at-al-habtoor-city-hotel-collection-2904644734?

Posted on : 2 years ago, #112594, 7 views

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