Technical Support Engineer Required in Dubai - Dubai

Technical Support Engineer Required in Dubai

Welcome to our job posting! We are a dynamic and innovative B2B company that values creativity, collaboration, and a strong work ethic. If you are a self-starter with a passion for Retail and crisp & clean support operations, we would love to have you join us as we continue to grow and make a positive impact in the Retail industry worldwide.

As a member of our team, you will have the opportunity to work on exciting projects, learn from experienced professionals, and make a real difference in the lives of our clients and their customers. If you are excited to be a part of a fun and open work culture, we encourage you to apply for this role and join our team. We can't wait to see what you can bring to the table!

What is it like to work at Retail Unity as a Support Engineer?

Looking for a chance to make a real difference in the lives of our customers? Want to join a team of tech-savvy professionals who are always ready to lend a helping hand? Look no further! As a Support Engineer at our company, you'll have the opportunity to work closely with our clients and provide them with technical assistance and support to help them make the most of our platform.

Whether you're troubleshooting issues, answering questions, or expanding our knowledge base with new solutions, you'll be at the forefront of helping our customers succeed. And as Retail Unity offers 24/7 support from multiple offices to B2B clients across the world, you have the option to stay flexible with your working hours.

You'll have the chance to be a part of a team that truly goes above and beyond to ensure our clients are happy. So if you're ready to join a dynamic and supportive team that values collaboration and creativity, we want you! Bring your skills and ideas to the table and let's make a difference together.

Responsibilities

Troubleshoot like a pro: Got a knack for solving technical issues? Put your skills to the test as you help our customers overcome any challenges they may face.
Bug squasher: If a minor software defect or bug comes up, you'll be ready to jump in and diagnose the problem. And if you're able to resolve it through settings, even better!
Collaboration station: Working closely with our development teams, you'll identify and resolve recurring issues to keep things running smoothly for our customers.
Documentation dynamo: Keep track of customer interactions and issues as you help expand our knowledge base with helpful solutions and best practices.
Feedback fan: Love gathering insights and ideas from customers? You'll have the chance to compile feedback into reports and share it with the development team to help improve our software.

Requirements

Fluency in English: Whether you're speaking or writing, you'll need to have excellent communication skills.
Support ticket system savvy: Experience using support ticket systems and aligning with Service Level Agreements will be key in this role.
Problem-solving pro: You'll need top-notch problem-solving skills, as well as the ability to stay commercial and diplomatic during difficult conversations.
Retail or in-store operations expertise: If you have experience in retail or in-store operations, you'll hit the ground running in this role.

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/technical-support-engineer-at-retail-unity-b-v-3467499361?

Posted on : 3 years ago, #138653, 19 views

It is ok to contact this poster with commercial interests.

Report as inappropriate