Technical Support Engineer Required in Dubai - Dubai

Technical Support Engineer Required in Dubai

We have an immediate opening for a Technical Support Engineer in our support team based in Dubai.

Our solutions protect endpoints worldwide with cloud-based remote PC and Mobile Device Management, Anti-Virus, and other multiple other tools.

Summary:

As a Technical Support Engineer, you will provide technical and application support to our worldwide customers, team members, associates, partners, and prospects.

Job Responsibilities:

Provide technical support to our worldwide customers via Phone, Chat, Email, Remote, and On-site support
Assist sales associates, partners, and their prospects with any technical pre-sales assistance according to the company's best-practices
Host online web-based seminars and training on our products
Maintain current product knowledge
Communicate complex technical concepts in layperson’s terms
Coordinate with other Technical Support team members to escalate cases with unresolved issues to appropriate departments
Gather customer feedback from various channels – customers, partners, sales, client implementation, and support – to provide continuous feedback and input into the product development process.
Maintain a close loop with the product team to identify and support new product and service opportunities based on direct and indirect prospect feedback as well as industry trends.
Use our tools and processes to manage customer interactions and schedule activities
Create training materials and presentations for our associates, customers, and partners
Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs;
Preparing reports for management
Supporting sales and marketing activities by attending off-site trade shows, conferences, and other marketing events
Occasional on-site visits to existing and prospective customers to facilitate successful product evaluations and deployments

Skill Set:

Strong Windows and Network administration skills
Strong communication skills particularly over the phone and with email
Excellent time management & multi-tasking skills
Effective business presentation skills
Professional demeanour and personal presentation
Professional phone manner
Detail- and process-oriented approach to business
Problem-solving approach to business
Highly motivated
Multilingual candidates will be preferred

Qualifications & Experience:

2 years+ technical experience, preferably in technical support, application support, systems engineering or helpdesk roles
Proven experience with Windows, Macintosh and Mobile operating systems
Experience with enterprise network management tools
Minimum of 2 years hands-on on-site experience in end-user technical services or support delivery role
Hands-on on-site experience working with multi-subnet networks and policy-based network management
Microsoft or equivalent certification preferred
2+ years of experience working in or supporting a sales organization
Ability to travel as required (must maintain a valid passport at all times)

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/technical-support-engineer-at-fastvest-3072875280?

Posted on : 4 years ago, #120056, 15 views

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