Technical Support Engineer Required in Dubai - Dubai

Technical Support Engineer Required in Dubai

Our client is a global leader in telecommunications, with over 40 years of experience in the design and development of high-performance network communications solutions. With its advanced software and hardware solutions, it provides a revolutionary approach to the network edge for service providers, allowing them to offer the highest levels of service innovation to customers.

Responsibilities

Investigating and troubleshooting complex customer issues, while being responsible to follow up, provide resolution, and verify customer satisfaction.
Communicating customer issues and requests to product management and R&D.
Resolve problems independently and understand the correct escalation procedures.
Provide reliable technical assistance with complex and advanced product issues, to internal and external customers while serving as a technical lead focal point.
Follow up with customers and internal teams for issue resolution, Manage bug workflows and work in close contact with related R&D teams.
Maintain and manage our internal Knowledge Base

Qualifications

Minimum of 2 years experience in a Technical Support or deployment role in a Telco vendor or service provider in the areas of Mobile network sub-systems such as Radio Access Networks, Core Networks, Transport, VoLTE/IMS, Fixed Broadband Networks, Roaming, OR Network infrastructure OSS platforms
Solid understanding of mobile network and architecture
Ability to communicate effectively with customers via face to face email or phone with excellent customer service skills
Advanced troubleshooting abilities and strong technical orientation
High-quality individuals with computer software experience.
Advanced analytical thinking and problem-solving skills
Self-managed and team-oriented.
Able to handle and escalate issues as needed
Experience in SQL, REST, Data Collection, and API Integration
Understanding of Data Warehousing fundamentals and concepts
Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
Knowledge of Linux as the leading OS
Bonus Points:

Experience with Python
Database migration and ETL experience
Scripting/coding experience in any programming language
Good understanding of any of the major Cloud Service Providers ecosystem
Good understanding of database concepts, methodologies, and query lifecycle
Experience using 3rd party UI, ETL, and BI tools such as Tableau, Spotfire, Informatica, Pentaho, Qlik, etc.
Experience with Zendesk, Salesforce, JIRA, Kibana, Postman

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https://ae.linkedin.com/jobs/view/technical-support-engineer-at-allstarsit-2905623885?

Posted on : 3 years ago, #112483, 30 views

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