Technical Support and Integrations Engineer Required in Dubai - Dubai

Technical Support and Integrations Engineer Required in Dubai

Looking to make an impact by helping businesses succeed in today’s difficult economic state? Interested in diving into all that tech can do to grow a brick and mortar business? Over here at Como we are committed to doing our part by helping restaurants/retail owners gain the tools & insights they need to grow exponentially. Our end-to-end customer engagement & revenue generation solution enables businesses to connect with their customers, understand their behavior, and use that to drive business growth.

We are on a mission to bring the technology behind the online giants to retail and hospitality businesses, and we're looking for top-notch players and coaches to join our team.

As an established leader in cloud-based customer engagement solutions, we offer all the perks of working at a large high-tech company — with the agility of a startup.

What are we looking for?

Como is scaling up and looking for a talented and ambitious Technical Support Engineer to be part of a growing, business-oriented Technical Support operations lineup. As a Technical Support Engineer, you will be responsible for providing tier-2&3 professional services to Como’s business and tech partners around the world, and support integrations with POS/Ordering/E commerce/Payment companies and more.

What will you do?

Ace our product and provide ongoing support.
Perform in-depth troubleshooting including reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels.
Master the Como API inside out
Maintain a low rate of non-bug escalations to development team.
Write technical notes and troubleshooting procedures to be used by the entire Support team.
Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
Become a Knowledge expert that will serve as the focal point to the entire operations teams of our business partners around the world.

What should you have?

2 years of experience as a support engineer/technical support specialist/Professional services engineer/QA engineer, or similar position.
Experience in working with databases (relational and/or NoSQL)
Strong end-to-end understanding of information systems
Creative troubleshooting abilities
Web debugging experience – devTools, performance investigations
Experience with System log analysis–Kibana, Splunk, etc.
Hands on experience with tools and protocols such as HTTP, JSON, Postman
Ability to understand flows and provide creative technical solutions.
Fluent English and excellent customer facing and communication skills (verbal and written)

Nice to have:

Basic coding abilities - advantage
Multi-tasking, self-learning, highly motivated and a team player
Self-managed, with a strong ability to prioritize and manage time effectively
Strong professional communication skills in English (both written and verbal)
Reliable, organized, detail-oriented, independent, and self-motivated
A can-do attitude

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/technical-support-and-integrations-engineer-at-como®-2913912022?

Posted on : last year, #113321, 14 views

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