Support Desk Associate Required in Dubai - Dubai

Support Desk Associate Required in Dubai

Primary Responsibilities:

Provide L1 and L2 Support by directly engaging with clients to resolve issues.
Monitor and respond quickly to incoming requests relate to IT issues.
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Maintain computer systems and act as support if any system experiences downtime.
Maintain user PCs, including upgrades and configuration as needed.
Assist with onboarding of new users.
Install, configure, and upgrade PC software.

Job Requirements:

Must be communicate effectively with clients and internal departments
BS degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
General awareness of computer systems, PC repair, and network management
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Familiarity with remote desktop applications and help desk software
Understanding and appreciation for information security within systems and user devices.
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/support-desk-associate-at-santechture-3479493551?r

Posted on : last year, #139451, 4 views

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