Store Manager Required in Dubai - Dubai

Store Manager Required in Dubai

Boutique Manager for Maison des Fleurs

Plan and implement weekly schedules, taking into consideration boutique operations and the required coverage
Manage the team and ensure that shifts and leave plans are appropriately planned to secure optimum coverage
Check personal presentation of the team and ensure that all employees in the boutique respect company policy, uniform, and personal appearance policy (makeup, personal hygiene, etc.)
Conduct impactful briefing sessions to the retail team (example: sales update and targets, policies, HR updates, etc.)
Manage and allocate duties to employees within the store
Ensure store expectations and priorities are communicated to the team
Conduct regular and relevant in-store training, ensuring a major focus on customer service, product knowledge and selling skills.
Motivate store team by equipping them with the required information to meet and exceed sales targets
Actively seek ways to achieve or exceed the store’s sales targets, engage with the team, and drive performance
Monitor sales performance against previous years (monthly, weekly, and daily) and provide feedback to the team and support other departments with feedback and ideas needed for development of the business
Ensure 100% implementation of the Retail SOPs
Support with the creation and change of in-store and window displays, designs, and look to enhance the boutique’s image
Support with creating arrangements according to customers’ requirements and in-line with the brand’s design direction
Support with the selection of flowers and foliage for floral arrangements, working with the team of florists to develop new creations
Ensure that customers are always attended to and deliver excellent service standards at all times through proper execution of the company’s policies related to customer service i.e. exchanges and refunds, quality, taking orders, phone and email etiquette …etc.
Provide feedback to Management on market trends and customer preferences; ensure that comparative competitor analysis is shared periodically.
Monitor the store inventory and report on the shortage of inventory and wastage
Set procedures to enable the placement of orders to purchase flowers and supplies from distributors
Monitor and manage fresh flowers wastage and ensure that it’s kept at a minimum, by continuously reviewing sales patterns, customer preferences, accounting for peak times, and ordering fresh flowers accordingly
Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store
Oversee cash transaction entry and management: petty cash, POS cash transactions, cash floats and ensure that cash is deposited promptly once the cash limit is reached
Prepare and review store reports on sales, ATV’s, and stock ageing (slow moving, fast moving and non-moving products)Good knowledge of Excel, PowerPoint, and Word
Experience working with a POS system
Good written and verbal communication skills
Excellent interpersonal and customer services skills
Organizational and leadership skills
Fluency in English and Russian
Floristry skills are a plus, but not a requirement
Experience working with luxury brands

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Posted on : 2 years ago, #137639, 35 views

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