Helpdesk Operator – Facilities Management & Logistics (Fixed-Term) Required in Dubai - Dubai

Helpdesk Operator – Facilities Management & Logistics (Fixed-Term) Required in Dubai

DO NOT APPLY UNLESS YOU
HAVE INTEGRATED FACILITY MANAGEMENT EXPERIENCE

Client and CAFM Operator Job in Dubai at NVM Facility Management
Title: CAFM Operator Company: NVM Integrated Facility Management
Location: Dubai
Key Responsibilities Attending and executing the Client queries via Call, Email and Social Media platforms. Act as a liaison between external customers and internal departments in alignment with the existing Process. Ensuring efficient and effective processing of the Work order as per the Operation Teams with all relevant data recorded. Understand client queries and enable manual push of relevant content (relevant to client as a whole and to individual users). Maintain a work schedule and coordinate calendar activities of the field team. Adapt with Company Policies and procedures in developing systems and approaches. Coordinates with the field team the execution of the MEP and Civil services such as CAFM, and ensures support for the core team of the Project, in direct support to the Client Management team. Responsible for the delivery of planning of service / field team and day-to-day operations including recording in the system. Follow all service delivery processes and complete procedures to comply with company internal protocols and management systems. Key Performance Indicators (KPIs) Client Service Department Response immediately to all client calls and should be resolved in 2 hours maximum. Convey the client requirement to the Operations team within minutes from receiving the call/enquiry. Inspire repeat-business from clients and build good relations with the clients to get them to use NVM always. Monitor and measure client satisfaction. Liaise with different departments about client queries. Offer advice to clients on services and products. Develop surveys and capture client information as per the procedures. Participate in marketing campaigns as required. Internal Process with the Stakeholders Coordinating with supervisors & operations engineers for client schedules and related work processes into the day-to-day activities (NVM Operation Flow Chart Process). Acting as an intermediate channel in maintaining fair relationships between clients and the operation teams for the Assigned tasks for both AMC and one-off jobs. Following up with procurement/ inventory controller for costing the Items of the assigned day to day client’s jobs. Liaising with the finance department for client invoicing and receipt voucher for the payment made by the customers. Maintain the client records in a tracker for completed jobs and close the job by sending the Service Status Report and Closing Report within 24 hours of service / survey. Desired Profile Holding a Bachelor Degree in Sales or equivalent certification. Minimum of 2 years of experience as Client Service Executive. Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software including CAFM. Proficiency in collaboration and delegation of duties. Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities. Friendly and professional demeanor. Outstanding English and Arabic language skills Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment while meeting deadlines. Strong interpersonal skills, achievement oriented, self-motivated, and organized. Excellent verbal and written communications skills at all the levels of the business. A problem solver and delivery and execution approach. Interpersonal, relationship-building and negotiation skills. Organizational, systematic and clear thinking skills. Research skills and the…

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Posted on : 4 years ago, #115987, 15 views

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