Customer Tech Support Required in Dubai - Dubai

Customer Tech Support Required in Dubai

Praxis are looking for a Tech Support Agent to join our growing team in Dubai. The successful candidate will have experience in Technical Support, Customer Service or similar roles.

Roles & Responsibilities

· Maintain a high level of customer service through effective technical support, problem identification, troubleshooting and resolution via chats and emails

· Provide information on the product and services

· Analyse and identify potential technical issues

· Keep all stakeholders updated on the results of the investigation and issue resolution

· Ensure that all queries are answered and issues are resolved within a timely manner

· Oversee interconnection between cases and report it, according to internal procedures

· Be able to explain technical details with ease to non-technical clients

· Identify and manage incidents

· Work on additional projects based on the team, department and company needs

· Be the link between external and internal stakeholders

Candidate requirements:

· 1+ years’ experience in Technical Support, Customer Service or similar roles

· Level of English (both verbal and written) – Upper intermediate or higher

· Good business communication skills (both verbal and written)

· Experience with API processes, logs interpretation

· Ability to process many details and informational load

· A process improvement mindset

· Basic knowledge of networking principles

· Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience

· Eager and willing to overcome challenges

What we might consider an advantage:

· Technical background (JS, CSS, JSON)

· Jira, Zendesk, Skype and similar support tools

· Incident Management

· CRM systems with the ability to quickly learn a new software

Are you ready to take your career to the next level?

Send your CV in English directly to: daisy.s@praxiscashier.com and we will get in touch with you!

Posted on : 2 years ago, #133179, 7 views

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