Customer Support Manager Required in Dubai - Dubai

Customer Support Manager Required in Dubai

A Customer Support Manager is required in Dubai.

Location – Dubai

Salary –OTE 13-16k AED/month + bonus + benefits

Skills and experience:

Completed higher technical education (e.g. Telecommunications, ICT, Engineering)
Minimum of 5 years of Customer Support Experience in an international technical environment
Minimum 3 years of management experience
Excellent knowledge of networking technologies and SD-WAN solutions
A track record of business process improvement
Strong client-facing and effective communication skills
Experience in managing cross-team projects to completion
Ability to communicate effectively with senior executives
English proficiency is a must, additional languages is a plus.
Quality focus, problem solving skills
Excellent people management skills
Accurate & well organised
Customer obsessed
Key Responsibilities:

Ensure high quality level of operational customer support by acting as vocal point of the department in case of escalations or specific customer requests.
Specifying and building tools to improve the speed and quality of Support
Constantly monitoring and analysing the workflows and making suggestions to improve efficiency and effectiveness.
Manage the Customer Support team by constantly coaching and evaluating individual Support Engineers.
Improve individual and team performance and adherence by continuously monitoring the operational process, initiating procedure improvements and management reporting.
Improve customer service experience, create engaged customers, and facilitate organic growth
Take ownership of customers issues generated within your region and follow problems through to resolution Act as 3rd level of support escalation
Assessing support trend analysis and preparing detailed reports on the findings to be presented to Management team.
Working closely with Workforce Manager on forecasting and budgeting for Customer Support and tracking the actual performance against budget

Please note - due to the number of applications we receive, we will only be able to respond to successful candidates

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-support-manager-at-توظيف-الجمل-الوردي-3237250111?

Posted on : 3 years ago, #126612, 5 views

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