CUSTOMER SUCCESS OFFICER Required in Dubai - Dubai

CUSTOMER SUCCESS OFFICER Required in Dubai

FAMA Technologies specializes as a Stop Shop offering high-end IT solutions to the Hospitality and Retail Verticals. A part of the FAMA Holding group, FAMA Technologies grew rapidly since its inception in 2007 and now enjoys a position of a market leader.

Our tech-based solutions include IT Infrastructure, Point of Sales Systems, Retail Management Systems, Digital Signage Solutions, Paging Systems, Table Services, Self-Ordering kiosks, Drive Thru, Proximity Technology Solutions, and innovative Social Wi-Fi. We also handle Service Level Agreements (SLAs) for all of our products. Given our wide reach and one-stop-shop capabilities, FAMA Technologies suffices as an optimal business partner with a consultative acumen to perform the assessment, planning, supply, installation, testing, and maintenance of any technological project at hand. We cater to Global Restaurant Chains and are pioneers in QSR, Casual Dining, and Upscale Dining

ABOUT THE ROLE

Our fast-growing company is seeking to hire a “Customer Success Officer - Dubai” who possesses a strong drive for results. Duties for the customer success Officer will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Officer should engage with customers, maximize value, and create strategies to grow our customer base.

KEY RESPONSIBILITIES:

• Develop and manage client portfolios.

• Sustain business growth and profitability by maximizing value.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.

• Improve onboarding processes.

• Evaluate and improve tutorials and other communication infrastructure.

• Mediate between clients and the organization.

• Handle and resolve customer requests and complaints.

• Minimize customer churn.

• Aid in product design and product development.

• Monitor customer preferences to determine the focus of sales efforts

• Analyze sales statistics

• Project sales and determine the profitability of products and services

• Determine discount rates or special pricing plans

• Plan and coordinate training programs for sales staff

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs • Identify emerging markets and market shifts while being fully aware of new products and competition status

REQUIREMENTS:

ACADEMIC & PROFESSIONAL QUALIFICATION:

• Bachelor’s degree in Business Management/Marketing/Administration or a similar discipline. Master’s degree preferred. • Professional Certifications in Sales/Product/ Program/ Project Management shall be highly preferred

RELATED EXPERIENCE:

• Minimum 05 years of relevant work experience, with 03 years as a Customer Success Officer in an IT company within GCC.

• Fluency in the English language is a must. Proficiency in Arabic and/or regional languages would be high

• Only consider those candidates who have IT products/services/solutions experience

• Highly organized and able to multitask.

• Self-driven and proactive nature.

• Demonstrate leadership qualities.

• Valid UAE Driving License

• Immediate joining will be preferred.

SKILLS & EXPERTISE

• Motivation for Sales

• Territory Management

• Building Relationships

• Negotiation, Results Driven

• Professional Sales Acumen

• Goal and results-oriented.

• Able to meet a strict deadline

• High computer literacy and ability to learn new software.

• Knowledge of customer success processes.

• Experience in document creation.

• Patient and active listener.

• Passion for service.

• Strong communication, interpersonal, and presentation skills

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-success-officer-–-dubai-at-fama-technologies-3385985505?

Posted on : 2 years ago, #133429, 10 views

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