Customer Success Manager Required in Dubai - Dubai

Customer Success Manager Required in Dubai

MoXey is a Financial Technology Platform Enabling Growth in the Land Freight Sector, providing Supply Chain Financing & Digital Payment Solutions. With the increase of global costs of raw materials, labor, and energy, the supply chain industry is facing major economic challenges as costs are creeping up. Hence, MoXey a fintech company is here today to solve one of the biggest supply chain problems that some corporate industries are

facing. In digital world we live in today, MoXey offers enhanced convenience, experience, transparency to customers throughout their digital financial services. Customer always expects better price, faster processing, better service and a peace of mind.

MoXey itself through their eco-system will make steps easier in providing simplest supply chain management process between its stakeholders (clients, suppliers and drivers), favorable financing terms all at a reduced cost via their digital payments solutions.

Job Roles and Responsibilities.

Develop, Manage, and Grow MoXey Corporate customers.
Identify opportunities for MoXey Business and work closely with them to cross-sell and up-sell digital financial services and improve performance.
Build a healthy and active sales pipeline.
Close deals with businesses and partners.
Own corporate account management.
Maintain updated businesses KYC and contact persons.
Provide excellent customer service in all client interactions.
Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight
Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services, to ensure retention
Manage the complete customer post-sales lifecycle, working with them to establish critical goals or other key performance indicators; then aiding the customer in achieving their goals
Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
Identify all possible opportunities to expand the existing product deployment to more users.
Work with all customers to ensure high level of customer satisfaction.
Manage the day-to-day performance of the Contact Centre Operations to deliver a best-in-class service, meeting or exceeding all KPIs.
Set the strategy for the development of the contact centers, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
Analyze customer data to improve customer experience.
Improve onboarding processes.
Handle and resolve customer requests and complaints.

Desired Candidate :-

Around 5 to 7 years of experience into Customer Success, Banking Sector.
Bachelor's degree in Business
Highly organized and able to multi-task.
A propensity for relationship building
Industry knowledge
Self-driven and proactive nature.
Excellent communication and interpersonal skills
Knowledge of customer success processes
Experience in document creation
Passion for service.

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-success-manager-at-moxey-3105947364?

Posted on : 3 years ago, #121560, 4 views

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