Customer Service Officer Required in Dubai - Dubai

Customer Service Officer Required in Dubai

Job Overview

A Customer Service Officer is the one whose primary role is to respond to a variety of customer inquiries and requests through the telephone, in person (i.e., over the counter), or by using internet platforms such as the social media. Also. The ideal candidate is a professional who is responsible for handling questions, comments and complaints regarding a particular business. His or her goal is to provide positive customer experiences by enhancing relationships between them. He or she attracts potential customers by answering product and services questions. Processes orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Key duties and Responsibilities

Answer customer inquiries via phone, email, and in-person
Direct customers to online resources
Update customer records in the system, including notes about interactions
Pitch ideas for improving customer care
Create and maintain reports about customer interactions
Attend weekly staff meetings
Participate in team-building activities
Develop a rapport with customers
Encourage customers to complete surveys
Make recommendations to management to improve customer experience
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs with a goal of complete satisfaction
Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
Meet customer service department sales targets, generating sales leads when opportunities arise
Follow company communications guidelines and procedures under minimal supervision
Recommend improvements to processes for improved company efficiency
Build expert and dynamic knowledge of company products and services
Research information using available resources to satisfy customer inquiries
Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties

Educational Qualification

Bachelor's degree

Technical Competencies

Proficiency in Microsoft Office
Strategic
Customer relationship ownership
Data literacy
Knowledge of CRM system
Product knowledge
Knowledge of service principles and practices

Skills / Personal Attributes

Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking

Work Experience

5+ years’ experience in similar field is an asset

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-service-officer-at-daman-investments-3460449745?

Posted on : 2 years ago, #138306, 26 views

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