Customer Experience Agent Required in Dubai - Dubai

Customer Experience Agent Required in Dubai

Customer Experience Agent

CooperSurgical, Inc.

Dubai, UAE

Title: Customer Experience Agent

Description of tasks:

Business Support:

· Order Management: Manage and handle Sales Orders according to current processes. Secure adequate follow up on orders, all through the supply chain.

· Complaint/SRO Management: Manage and handle complaints and return orders, according to current processes. Secure follow through and closure on open customer topics.

· Business Support: Handle and manage various customer/distributor inquires.

· Finance related tasks: Overdue invoices, credit/rebill actions to rebalance accounts.

· Administrative: Sales Orders, SRO, Sample, Freight tracking and discount tracking. Bi-weekly updates to the team and monthly Report.

· Active part of the complete EMEA CS group. Backup for all CSR´s in peaks and unknown situations.

· Ad hoc tasks: Delegated by Customer Service Director.

Back-up for: Business Supporters in CS EMEA.

Substitute: Business Supporters in CS EMEA.

Responsibility/authority: Solve above tasks, timely and according to current procedures and instructions.

Staff responsibility: No

Required qualifications:

· Education

· Relevant degree in Customer Service, Sales Support, or Business Administration.

· 5+ years of Business Support/Customer Service experience.

· Process and system knowledge.

· Practical skills

· Experience with international Customer Service.

· Experience with international Order Management, Complaints/Credits.

· Experience with working in larger and complex international organisations.

· Well-versed in MS-Office and knowledge to NAVISION or equivalent ERP systems.

· Personal skills

· Expected to have or gain in-depth understanding of the nature of the company business, to be able to provide the needed support.

· Expertise in the use of modern technologies.

· Strong ability in business and customer support.

· Collaborative, service minded, structured and quality conscious. Detail oriented, and sense of the big picture.

· Having the ability to and interest in navigating in and adapting to a busy and changing environment.

· Proactive, open, and honest in all aspects of work.

· Criteria for success Solving tasks within deadlines to desired level of service, in order to provide exceptional customer experience.

· Language(s) English and preferable Arabic language is mastered in writing and speaking.

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https://ae.linkedin.com/jobs/view/customer-experience-agent-at-coopersurgical-3404118626?r

Posted on : 2 years ago, #134806, 23 views

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