Collections Specialist – Area - Dubai

Republic Services is seeking a diligent and detail-oriented Collections Specialist to join their team remotely from Phoenix, AZ. This role is responsible for handling a portfolio of customer accounts and ensuring effective resolution of outstanding receivables through proactive communication and issue resolution. Working under general supervision and following established procedures, the ideal candidate will balance assertiveness with professionalism to drive successful collections outcomes.
Key Responsibilities:
• Engage with customers via phone, email, fax, and letters to resolve overdue balances and bring accounts current
• Execute system-assigned tasks within established timelines
• Reconcile and apply payments to customer accounts with accuracy
• Proactively monitor delinquent accounts via the collector dashboard and prioritize follow-ups on high-risk items
• Investigate and resolve billing discrepancies and payment misapplications, escalating complex issues as needed
• Understand and flag recurring issues that affect account performance to avoid repeated delinquencies
• Negotiate payment plans and settlements when appropriate, in line with company policy
• Collaborate with sales, customer service, and management to expedite resolution of aging accounts
• Document all actions and communications in the system for transparency and continuity
• Respond promptly to inquiries from internal departments including Billing, Controllership, and Sales
• Initiate account adjustments such as credit memos, write-offs, and recoveries per authorization limits
• Perform other related duties as required by the department
Preferred Qualifications:
• High School diploma or equivalent (GED)
• Solid understanding of collections processes and financial transaction workflows
Minimum Requirements:
• At least 2 years of professional experience in collections or a similar customer accounts role
What’s in It for You – Compensation & Benefits:
Republic Services offers a robust benefits package that includes:
• Medical, dental, and vision insurance
• Health and dependent care flexible spending accounts
• Life and AD&D insurance coverage
• Short-term and long-term disability insurance
• Access to Employee and Family Assistance Program (EAP)
• Discount programs for employees
• 401(k) retirement plan with a strong company match
• Employee Stock Purchase Plan (ESPP)
About Republic Services:
Republic Services, Inc. (NYSE: RSG) stands as a leader in the environmental services industry, offering comprehensive waste management solutions across North America. Serving over 13 million customers, Republic operates more than 1,000 facilities including transfer stations, landfills, recycling centers, and treatment sites. In 2023, the company reported $14.9 billion in revenue with a focus on sustainability, circularity, and innovative environmental solutions.
With 41,000 employees and a customer-first mindset, Republic is proud to be recognized by top organizations for its ethics, sustainability, and workplace excellence. From landfill gas-to-energy projects to the groundbreaking Polymer Center, Republic Services is leading the transformation of waste into value—safely, responsibly, and with lasting impact.
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