Client Excellence Officer Required in Dubai - Dubai

Client Excellence Officer Required in Dubai

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting for a Officer - Client Relationship for our Banking client based in Dubai.

Job purpose:

Provides effective customer service to Institutional and Corporate clients by acting as the main point of contact for enquiries, requests and issues received via iServe our Digital Customer Service Portal related to Trade, Supply Chain Finance, Payments & Cash Management, Acquiring, Cards and other Account Services.
The candidate is expected to deliver a first-class customer experience for our Corporate & Institutional customers as well as driving digital adoption amongst customers and driving a self-service approach. In addition, candidates should have a keen eye for making department improvements with a particular consideration for digital.
The Client Excellence Officer acts as the front-line for customer communication and cross-selling hence the candidates must be able to sell / cross-sell confidently.

Responsibilities:

Work Management

Hold a full grasp and understanding of the Client Excellence & Service Delivery SOP and always operate in-line with the SOP guidelines.
Hold a good knowledge and experience in Corporate Banking and specifically within the areas of: Trade, Supply Chain Finance, Payments & Cash Management, Acquiring, Cards and other Account Services.
Hold a strong knowledge of bank’s Products & Services across Loans, Trade, Supply Chain Finance, Payments & Cash Management, Acquiring, Cards and other Account Services.
Awareness of other banks Product & Service offerings in the market is also beneficial.
Handle customers’ requests / complaints logged on iServe in a quick and efficient manner and ensure customers are satisfied with the response and service provided.
Raise awareness on iServe amongst bank’s staff and customers and drive utilization of the platform.
Promote the correct approach for logging queries and requests on the platform and not writing directly to back-office functions by customers and front-office staff.

Service & Quality

Maintain the spirit of CODE by supporting the IBG/CBG teams and Back Office Units as and when required.
Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels.
Log all complaints received from customers on the CRM for routing to the Complaints Handling Unit.
Remain fully updated on Bank’s policy and procedure, products / services to ensure prompt quality service to clients.
Record all ideas and suggestion provided by customers on CRM for further analysis and action.

Job Requirements:

Good command of English.
Arabic language skills are very beneficial.
Report writing skills.
3–4 years of experience would be preferred.
Communications skills.
Negotiation skills.
Computer skills.

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https://ae.linkedin.com/jobs/view/client-excellence-officer-banking-at-transguard-workforce-solutions-3742396280?

Posted on : 7 months ago, #161087, 3 views, Edit

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