Call Center Representative Required in Dubai - Dubai

Call Center Representative Required in Dubai

To ensure optimum customer care quality for service customer in accordance with BMW Group and AGMC standard and successfully contribute to achieving Service Department target and the organization vision and mission.

The business development advisor must have a good communication skills and ability to change the customer experience in a positive way in accordance with BMW Group and AGMC standards.

The business development advisor is responsible to support customers by providing information and handle their enquiries and concerns in a professional manner.

People Development and Teamwork

Develop better communication channels and network.
Should be team orientated, assisting, and supporting their colleagues and other departments in achieving the shared goals.
Support overall objectives of the department.
Encourage & maintain a high level of team sprit within the department.
Should be team orientated, working as a team member assisting and supporting their colleagues and other departments in achieving a shared vision.

Quality

Customer database maintenance & regular update.
Maintain the most up to date high level brand and product knowledge.
Be positive, energetic with customers and colleagues.
Manage personal time schedule and productivity.
Maintain the highest levels of BMW product knowledge & competitive products, personal development& integrity, quality standards and business ethics.

Key performance area 1: Business Performance

Operating on CRM system to manage the business processes that increase customer satisfaction and improve sales performance, enables to manage contacts, enquiries, sales transactions, and marketing campaigns.
Identify new selling opportunities.
Increased market share, profit margin and revenue.
Gain greater wallet share and turn target customers into advocates.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Ensuring that the internal and external customer teams are acting according to BMW standards.
Maintains call Centre database by entering information.
Following-up on implementation of action plans.
Monitoring, reporting, and analyzing the customer complaints.
Ensuring the implementation of BMW procedures.

Key performance area 2: Customers Focus

Increase customer satisfaction.
Day-To-Day customer retention (Complaints, Inquiries and Requests).
Improved response time to customer requests for information.
Improved ability to meet customer requirements.
Always ensure highest degree of customer satisfaction and retention.
Handling customer complaints and ensure corrective action has been taken.

Qualification & experience:

Degree or diploma in hospitality
1 - 2 years of experience
Luxury customer service experience

Skills:

Effective communication in English & Arabic - Oral & Written
Professional experience in website chat/Support messaging
Organized and detail oriented
Proficiency in Microsoft Office products
Luxury customer service experience
Works well within a team
Must be able to work evenings, weekends, and public holidays and represents the company at corporate events

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/call-center-representative-at-agmc-–-bmw-mini-rolls-royce-3212928085?

Posted on : 3 years ago, #125412, 16 views

It is ok to contact this poster with commercial interests.

Report as inappropriate