Business Excellence Manager Required in Dubai - Dubai

Business Excellence Manager Required in Dubai

Our company is committed to maintain equal pay and equal employment opportunities for all employees and to provide them with a work environment that is free of discrimination and harassment.

Job Details Job Title: Manager - Business Excellence

Reporting to: Senior Executive Director- Business Excellence and Organizational Performance

Department: Business Excellence and Organizational Performance

Location: Dubai

Job Purpose

Implement Business Excellence framework and perform benchmarking activities in relation to processes, procedure, policies, and guidelines to facilitate alignment, consistency, and productivity to create value for stakeholders.

• Meet with stakeholders and internal process owners to understand respective process requirements and develop scope, schedule and resource plans to map processes, streamline bottle necks and eliminate redundancies that are identified to maximize efficiency. • Initiate automation opportunities by assessing processes and process maps to reduce gaps, improve quality and ability to deliver desired services for operational efficiency.

• Develop and review process associated documents including process flow diagrams, dashboards, SOPs (Standard Operating Procedures), process KPIs, SLAs, RACI (Responsibility assignment matrix), gap analysis reports, process automation matrices, ownerships and measurement policies, forms, versions control and indexing of documents, presentations, frequency of the task or activity, workshop agenda etc. and ensure its alignment to ISO requirement, best practice and company standards. • Execute various improvement methodologies (such as lean six sigma or DMAIC - Define, Measure, Analyze, Improve and Control) to ensure delivery of business process improvement initiatives and generate tangible business results. • Liaise wit BU's to drive the process improvements initiatives and ensure the fulfillment of the desired results • Implement process and reporting methods to track compliances with the Business Excellence Model.

• Analyze reports and effectively communicate process improvements and automation opportunities to internal and external team members and ensure that all senior management are aware of the process enhancements through the delivery of effective Process Management training and coaching across the year.

• Develop plan for ISO certification and manage the participation in the Excellence Awards Programs..

• Liaise with top management, BU's, BU’s CEO's and Functional heads to prepare the organization for the Excellence Awards by proposing the plan for the Excellence model implementation across the organization.

Drive the resources, including preparation/write up for the organization application for the excellence Award.

• Assess evidence, data and information that are relevant to the submission document, and work closely with the Corporate Performance Team to prepare the trend analysis.

• Conduct self-assessment using the Scoring Matrix and evaluate the success percentage before submission. • Exercise a high level of judgment in selecting methods, techniques and evaluation criteria for obtaining results. • Proactively be up to date with the latest Business Excellence Industry Standards • Develop status dashboards, whenever applicable as per information needs defined for each level of DHRE.

Key Performance Indicators

• Policies, procedures and processes designed, developed and in place

• Process analysis and measurement accuracy

• Process, policy, guideline enhancements

• ISO certification achieved as per plan

• Business Excellence Awards 6. Key Interactions

Internal:

• DHRE Management and BU CEO’s.

• DHRE Employees

• DH and DH vertical employees

External:

• Consultants

• Vendors

• Auditors and Auditing Firms

• Certification Boards and Agencies 7. Qualifications, Experiences, Skills

Minimum Qualifications and Knowledge:

• Graduate Degree in Business Excellence/Quality/Business Management discipline.

MBA or other advanced degree is desirable.

• Certified Six Sigma professional (Green or Black) with expert in developing lean six sigma methodologies

• Certified Process Mapping specialist

• Certified in ISO Family Standards- 9001, 14001, 18001, C31000 and EFQM • Preferred PMP certification

• Balance Scorecard Knowledge

Minimum Experience (number of years):

Min. 7-8 years with at least 3-5 years in managerial level

Job Specific Technical Skills and Complexity:

• Detailed knowledge of process management methodologies (including process mapping).

• Experience of implementing business excellence processes, methodologies and application

• Structured Problem-Solving skills and experience: uses a systematic, disciplined and fact-based process that gets to root cause to solve problems, analyzed and improved processes

• Proficiency in MS Excel, Power Point, Word and Visio.

• Advanced Project Management and Presentation Skills

Core Competencies

Execution & Delivery

Result oriented, ensures operational excellence in areas of responsibility and delivers best results. Takes active ownership of problems and provide timely and result focused solutions. Remains outcome-driven.

• Accountability

Take ownership of responsibility and be responsible for the consequences of work output.

• Team Work & Collaboration

Fosters a culture of trust, collaboration and support. Works collaboratively both within one’s own function and across functions to achieve Company goals.

• Effective Communication

Communicates clearly and effectively (both verbal and written). Communicates timely and responsively. Seeks feedback and provides feedback. Encourages open discussion and dialogue.

• Innovation

Drives self and encourage others to actively look beyond boundaries for new insights and opportunities for success.

• Customer Service Orientation

Develop and maintain strong external and internal customer relationships by identifying and anticipating customer needs and responding to them by maintaining long term relationship.

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