Asst. Front Office Manager Required in Dubai - Dubai

Asst. Front Office Manager Required in Dubai

The Dubai EDITION marks a significant expansion for the brand into the Middle East’s most popular travel destination. Situated in Downtown Dubai, the hotel is located in one of the city’s most popular locations, opposite the world-famous Dubai Mall.

Designed with LW Design Group, the hotel features 275 guestrooms and suites. The property is home to multiple food and beverage outlets, pool, spa and fitness center, in addition to dynamic events spaces boasting meeting rooms and a flexible ballroom.

Role & Responsibilities -

• Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

• Maintain a professional and high quality service oriented environment at all times.

• Dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

• Undertake full responsibility for Scheduling and Payroll of the department.

• Undertake full responsibility for managing operating expenses and purchasing for the department

• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

• Coordinate daily activities with hotel management team on a daily basis.

• Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

• Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.

Requirements and skills : -

High school degree or equivalent; bachelor's degree or certification in management in related field preferred
2+ years of previous experience as a front office manager or a related role preferred
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Solid customer service skills
Excellent leadership, team building, and management skills
Encouraging to team and staff; able to mentor and lead
Excellent verbal and written communication skills
In-depth understanding of the industry

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https://ae.linkedin.com/jobs/view/asst-front-office-manager-at-the-dubai-edition-3438097145?

Posted on : 3 years ago, #137227, 8 views

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