Admissions Coordinator - Dubai

Charlie Health is seeking a compassionate and detail-oriented Admissions Coordinator to join our mission-driven team. The role focuses on facilitating access to behavioral health treatment for at-risk youth and ensuring a seamless admission experience for clients and their families. As the first point of contact, you’ll help expand access to life-saving mental health services.
Key Responsibilities:
• Handle a high volume of inbound and outbound calls from prospective clients, families, and referral sources professionally and empathetically.
• Build strong rapport with clients and families to collect demographics, treatment history, and presenting issues.
• Explain financial policies, payment options, and potential financial assistance programs clearly.
• Maintain accurate client records using Salesforce, including treatment consents and insurance information.
• Coordinate with internal teams to meet KPIs such as time-to-admission and client satisfaction.
• Ensure timely communication with all prospective clients and referral sources to facilitate admissions.
• Develop a deep understanding of Charlie Health’s clinical services and communicate the organization’s individualized care model effectively.
Qualifications:
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Minimum 2 years of sales experience; healthcare admissions experience is a plus.
• Proven ability to meet and exceed performance targets.
• At least 1 year of experience using Salesforce.
• Ability to work shifts as outlined in application requirements.
• Strong multitasking skills in a fast-paced environment.
• Familiarity with HIPAA regulations is a plus.
• Experience with adolescents or young adults in a mental health setting is advantageous.
• Proficiency in Microsoft Office and Google Suite.
Benefits:
• Comprehensive benefits package for full-time employees.
• Opportunities to work in a mission-driven, growth-oriented environment.
• Supportive culture focused on connection, congruence, and commitment.
Additional Information:
• Candidates in Alaska, California, Colorado, Illinois, Maine, New York, or Washington are not eligible.
• Pay is individualized based on location, experience, expertise, and internal equity considerations.
• Charlie Health maintains a strict no-fee, no-third-party recruitment policy. Legitimate communications come only from @charliehealth.com email addresses.
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