Unit Incharge - Aster Clinics Required in Dubai - Dubai

Unit Incharge - Aster Clinics Required in Dubai

At Aster, you will join an exceptional group of colleagues that are passionate about developing the services and solutions that differentiate us in the healthcare sector. People are at the heart of every relationship we build. Our brand promise of ‘We’ll Treat You Well’ extends to our colleagues, patients, and customers. We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with respect and dignity. Our open-door policy and our focus on collaboration and innovation create a thriving environment. We are an equal opportunity employer and strive to build diverse teams. Our goal is to create an environment where people of different backgrounds can contribute at their highest level and where their differences can make a positive difference for Aster.

The position incumbent is responsible for smooth functioning (operations & administration) of the assigned units. This role would also play a crucial part in the strategy formulation planning, development & expansion of the assigned units

Key Responsibilities and Deliverables :

A. General Operations:

Responsible for the day-to-day registrations, referral, insurance, financial and or any other services related to patients.
Controls and monitors the billing and insurance processes of the unit and ensures that insurance dispatch is carried out as per the agreed policies and protocols.
Take initiatives to reduce the patient waiting time and smooth the flow of patients through various departments.
Responsible to minimize wastage and ensure effective utilization of resources
Ensure monthly execution of Quality audits.
Responds to and follows up patients' needs, requests, and concerns as appropriate; investigate and/or channel complaints or problems to immediate head; assists in resolving conflicts and act as an intermediary between patients, families, and staff.
Monitor delivery of patient services to include reviewing physician activity data and forecast and preparing for all changes needed or impacted by patient load, billing/collecting procedures, and government regulations and policies.
Monitors and make a recommendation to supervisor regarding patients' lead time, gender mix, nationality mix, and patients inquiries.
Makes daily and as required inspection rounds in the unit to ensure all department/doctors' requirements are present and efficient.

B. Adherence to Standards and procedures :

Ensure that all operational protocols and standards are implemented and followed in all the units assigned.
Ensure strict adherence to the SOP.
Ensure that all valid statutory documents are maintained in the respective unit.
Ensure that all the units are maintained well complying with the infection control protocols etc.
Maintains on-site Medical Records administration and ensures that all local and Clinics regulations governing the release of information are followed.
Monitor the business performance of the clinic (Revenue & Cost) against the budget and ensure that the targets under various heads are met.
Overall responsibility in the implementation of various cost reduction measures thereby directly contributing to the budgeted bottom line

C. Business Development :

Review the performance of the unit and initiate necessary business development activities.
Identify new business opportunities, both internally and externally, and use all the means and methods available to popularize the brand and expand the network.
Coordinate to implements approved Business Development initiatives in the unit and the surrounding community, individually or in association with the marketing team.
Focus on internal marketing to promote the services, specialties, and doctors of each of the specialties
Identify internal sales opportunities like health packages and train the staff to promote them.

D. Training & Development :

Conduct periodic orientation and training for all staff about the processes and protocols.
Establish a system to track and monitor the training and development of the team under you.
Suggest the methods and implement the same to maintain high moral values among the team and to unite them with strong team spirit.
Identify future prospects and initiate measures to nurture them.
Identify underperformers and take effective measures to improve the performance by means of training and orientation.

D. Safety and Hygiene :

Aim at Controlled Audited, Safe Operational Environment”
Coordinate to ensure the highest standards of hygiene and infection control are maintained at the unit, applies JCIA standards as and when appropriate.
Coordinate with Area Managers and with local authority bodies, local suppliers, and MCH departments for legal documents, hygienic and safety requirements.
Assist to conduct regular safety inspection rounds at the unit & educate the self, team, and doctors on the infection control and safety requirements.

Person Specification :

Qualifications & Experience

Bachelor's Degree/Master's degree at least 3 - 5 years experience in Healthcare as Unit Incharge.
Good understanding of the UAE Healthcare system.

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https://ae.linkedin.com/jobs/view/unit-incharge-aster-clinics-at-aster-dm-healthcare-2890520490?

Posted on : 2 years ago, #111835, 29 views

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