TELECOM engineer/ IT SUPPORT/ Technical support/ ICT migration - Ajman

CURRICULUM VITAE
ASHOKKUMAR BOSE











Mobile-00971562625044, Email: [email protected]
Spanning 5 Years of Experience in TELECOMMUNICATION
Objective
Seeking a position where I can utilize technical skill with innovative & creativity solutions for achieving the target and explore to the best in delivering the project.
PROFILE
IT SUPPORT ENGINEER, with professional skills which can utilize in a growing organization and contribute any ideas of value towards achieving organizational goals.
 Adept in An effective team player with proven abilities in handling Helpdesk Support projects and enabling knowledge sharing among the team
 Analysing information system needs, end-user requirements & troubleshooting
 Good leadership, communication and interpersonal skills
 Hardworking and result oriented
 Ability to meet deadlines and able to work under pressure
 Ambitious and dedicated in providing high standards of service


Skills Expertise

 Technical:
 Installation and Configuration of Desktop and Laptop PC’s
 HP, Compaq, Lenovo, Acer
 Installation and Configuration of Local & Network Printers
 HP Deskjet Laserjet,Samsung Richo,
 Operating Systems
 Windows 10,8, 7/XP/Windows 2003/ MS DOS 6.22,
 Office Application
 Microsoft Office 2010 ,2013,Office 365 ,2007

 Answering and Log the User Calls in IT Service desk Portal and solving desktop related problem through VNC Server or Team viewer
 Undertake small to medium-sized IT projects as instructed by the IT Service Desk Manager
 Provide desktop and server support
 Setting up and configuring new laptops and desktops For Users
 Installing Company authorised software’s to laptops and desktops
 Configuring Scan to Email and scan to Folder option in printers
 Adding Time Attendance ID in Time Attendance Device and Server
 Configuring Outlook in User Pc and Taking Outlook PST Backup from user pc and keeping backup in Files Server
 Ensuring security and upgrades are applied and kept up to date on desktops and laptops
 Antivirus installation to all desktops and laptops and Time To Time Checking the Updates
 Completing internal user moves including phones
 Ensure all logs for equipment and users are maintained
 Setting up new users and disabling expired accounts in accordance with HR requirements
 Monitoring The CCTV Camera Through Internet Explorer
 Adding Door Access id in the Door Access Server
 Installation and Configuration of Screensaver in Desktop’s and Laptop’s pc
 Taking Asset Details of Desktop Laptop and Printers
 Taking Care of Branch Token Machine Pc and Printer
 Keeping loop with all Vender for immediate support

Area Specialized In

 ~ Area specialized in GPON FTTH , to perform end to end service from OLT upto FDH.
 ~ Specialized in Migration service from legacy to GPON well expertise .
 ~ specialized in FLTE advance wireless LTE and WIMAX.
 ~ Specialized in FIBER Cable fault locating/analyzing & Cable Fault repair work.
 Specialized in SPLICING and jointing fiber optic cable by locating faults.

Career History

TELECOM SUPPORT (FTTH) IN ETISALAT TELECOMMUNICATION


Key Responsibilities
 Senior Authorized to work on residential, business GPON .
 Authorized to provide service through fiber optics in private as well as government sector .
 Familiar & Authorized to do service through GPON with high quality of service to the subscribers.
 Familiar in installation in ONT like ALCATEL,ZHONE AND HUAWEI types of ONT .
 Familiar in providing triple ,play double service 2p and 3p with quality service .

 Familiar in locating faults as well as clearing the issue within short period of time.
 Familiar in Windows server NT, TCP/IP, ipv4.
 Authorized to perform and access ENRM, CBCM service .
 Familiar in block wiring the ONT with specified EID .
 Authorized to perform migration service from legacy network to GPON using ENRM tool.
 Authorized to access the ENRM tools for migration process .
 Familiar in configuring mediatrix for pabx as well as normal lines such IAD LINKSYS,MEDIATRIX 4102, and ONE ACCESS for ISDN PRI lines.
 Familiar in usage of FSM and FTA.
 Perform standby duty during and after office works.
 Perform site management and supervising contractor.
 Responsible on Corrective maintenance with immediate action in plan & execution .
 Follow-up & reporting the work progress on daily & weekly basis with Team & Management.
 Co-ordination with other departments, directorates & Consumers on work progress weekly & Monthly basis.
 Preparation of Incident report, test report and filing on regular basis.

Fixed LTE advanced wireless technology in Etisalat

Key Responsibilities
 Installing FLTE CPE such as indoor and outdoor units in residential as well as business sector in remote areas.
 Installing WIMAX CPE wireless network in remote area .
 Familiar in Base station frequency to the allotted sites.
 Authorized and familiar in Configuring the ODU and IDU.
 Responsible on finding the nearest base station which has high range frequency for better quality of data ,voice and video..
 Supervising workmanship with quality as team.
 Arranging of materials in time based on job & daily need at site.
 Follow-up & reporting the work progress on daily & weekly basis with Management requirement.


Technical Training & Knowledge


 Training on residential GPON with certification of achievments.
 Attended Training in Bharat Sanchar Nigam Limited in tamilnadu at karaikudi.
 CCNA routing and switching.

Education

Bachelor of Engineering (Electronics and Communication Engineering ) – Maharaja Engineering & Technology, Anna University, India. Year of Passing-April 2012 .(first class)



Personal Information

 Date of Birth: 30 dec 1989.
 Languages: English, Tamil, Hindi, Arabic.
 Marital Status: Single .
 Nationality : INDIAN
 Dependents: family.
 Passport No. : K8144583.
 Driving License: MANUAL (175352) UNITED ARAB EMIRATES
 References : Available upon request.

Declaration:
I hereby declare that the information given above by me is true to best of my knowledge .

Yours Truly
Ashokkumar UAE(+971562625044)

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