Support Specialist - Dubai

Hiring Remote Support Specialist
United States
About the job
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Overview:
As part of the Delivery Operations Team this role is aligned to a single client account. This role provides a key support function for our clients by performing proactive inspection/maintenance of client equipment, CMDB (client database) updates and coordinating field administrative task. This role is an enabler to achieving measurable service levels, as documented per individual account contracted services.
Job Responsibilities and Essential Functions:
Operations Support:
• Responsible for the overall delivery of contracted services at client sites.
• Serve as the primary customer contact for equipment support and service.
• Coordinate Move/Add/Change (MAC) process.
• Provide on-going end user training on equipment. Attend operations staff and/or/client meetings and act as an operations focal point for the client account.
• Implement and maintain an Asset and Consumable Management Program.
Communications:
• Ensures day to day interface with account key contacts.
• Works closely with immediate manager sharing information and following-up with account activity.
• Coordinates and leads internal and external site team meetings.
• Participates in internal and external account reviews.
• Implement and maintain an Asset and Consumable Management Program
Billing and expense management:
• Performs timely submission of billing requirements with all associated reporting.
• Supply/Inventory management.
• Tracks and reports on key account activity to ensure proper billing.
Essential Functions:
• Use of Computer: Email, MS Word, Excel, PowerPoint.
• Problem resolution and escalation.
• Excellent verbal and written communications
• Use of organizational and time management skills to facilitate client deliverables.
• Ability to manage multiple tasks.
Schedule:
• 8:00 AM to 5:00 PM (Mondays to Fridays) Fixed weekends Off!
Benefits We Offer:
• Competitive compensation
• Comprehensive benefits offerings (including medical, dental, vision, life insurance)
• Retirement Plan – 401k
• Paid holidays, personal choice days, and paid time off
• A culture that offers flexibility and a healthy work-life balance
• Working Environment:
• Works in normal office conditions, Occasional work in assembly process areas, occasional work in mechanical model shop, and occasional external customer interface.
With Our Technology, Build Your Future at Xerox. Apply Now!
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