Quality Analyst - Dubai

Job Summary:
We are looking for an experienced Quality Analyst to join our call center team. The ideal candidate will have a strong background in monitoring and improving the quality of customer interactions across calls, emails, and chat.
Key Responsibilities:
• Monitor and evaluate customer interactions to ensure compliance with company standards
• Provide constructive feedback to agents and support performance improvement
• Identify trends and areas for process enhancement
• Collaborate with the training team to develop coaching programs
• Generate reports and insights on quality metrics
Requirements:
• Minimum 2 years of experience in a Quality Analyst role within a call center
• Fluency in Arabic, English, and Turkish (mandatory)
• Strong analytical and reporting skills
• Experience in quality monitoring tools and methodologies
• Excellent communication and coaching abilities
APPLY HERE
https://gulfcareerhunt.com/quality-analyst-dubai-uae-7/

Posted on : 5 months ago, #198778, 1 views

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