Pricing and Customer Service Executive - Dubai

[Job Title: Pricing and Customer Service Executive
Green Vision Logistics is seeking a dedicated and detail-oriented Pricing and Customer Service Executive (Female) to join our team in Dubai. This role combines competitive pricing management with high-quality customer service across both international freight forwarding and express courier operations.
✅ Key Responsibilities:
• Source competitive rates from carriers, courier partners, and agents across air, sea, road, and courier services.
• Prepare and deliver precise quotations for freight (LCL/FCL/air/road) and courier shipments (domestic and international).
• Maintain updated rate databases, tariffs, and profit margin tracking tools.
• Assist sales teams with pricing proposals, special rate negotiations, and client queries.
• Handle inquiries, bookings, and follow-ups from customers to ensure smooth service delivery.
• Provide regular shipment updates, transit times, and delivery confirmations to clients.
• Resolve service-related issues, delays, and customer complaints professionally and efficiently.
• Coordinate with operations and logistics teams to ensure timely execution of shipments.
• Collaborate with sales, operations, and documentation teams to align pricing with service quality.
• Manage freight and courier bookings and track shipments for timely delivery.
• Monitor KPIs, including quote response times, conversion rates, and customer satisfaction metrics.
• Submit reports detailing pricing performance and customer service outcomes.
✅ Key Skills & Competencies:
• Strong understanding of freight forwarding (air, ocean, road) and courier logistics.
• Skilled in negotiating rates with carriers and courier partners.
• Excellent communication and customer service abilities.
• Proficient in Excel and analytical tasks.
• Knowledge of Incoterms, customs clearance processes, and delivery networks.
• Ability to multitask and manage time-sensitive requests effectively.
✅ Qualifications:
• Bachelor’s degree or diploma in Logistics, Supply Chain, or Business Management.
• 2–5 years of relevant experience in freight forwarding.
• Familiarity with CargoWise, TMS, or courier booking platforms (DHL, FedEx, Aramex, etc.).
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