Personal Shopper Required in Dubai - Dubai

Personal Shopper Required in Dubai

If fashion is your passion, here is your opportunity to be working with the coolest digital ecommerce team in the Middle East, serving all your fashion needs in one place!

Ounass is your one stop destination for all things luxury making it The Definitive Home of Luxury. It’s our homegrown, local, e-commerce platform catering to the Middle Eastern customers across a realm of axes such as - Fashion consisting of Womenswear, Menswear & Kidswear, Beauty, Watches, Home & Jewelry. At Ounass, we strongly believe that our culture is what brings us together and helps us succeed. We strive to be the leading luxury technology platform in the Middle East region, making sure we’re the first choice for our customers. We’re highly customer focus driven, ensuring that both our customers and employees are the core of the business. We’re recognized for our incredibly fast 2 hours delivery services within Dubai, while also providing a fabulous and dedicated Personal Shopping service for our VIP clientele. We fall under the umbrella of a distinguished Al Tayer Group and are based in the ever happening and multi-cultural city of Dubai, United Arab Emirates. We currently are a growing family of 300 employees spread across the globe – UAE, United Kingdom, Turkey, Portugal, Ukraine and Sri Lanka. Ounass focuses and emphasizes on having a highly diverse and inclusive team consisting of 34 different nationalities, ensuring a strong cultural foothold. Our young, vibrant and growing team of 300 is extremely ambitious and is constantly innovating while growing the brand name and position together as a team

Our aim is to create the worlds most innovative and cool digital fashion platform!

We are seeking a talented Personal Shopper with a strong interest in fashion with strong experience in maintaining excellent client relationships and providing with sales-driven results. The candidate will be responsible to initiate and drive a specialist and personalized selection for exclusive customers and contribute to maximizing customer satisfaction and customer loyalty.

What you'll be doing?

Build a personal relationship with business's top tier customers on a weekly, and sometimes daily, basis in order to strengthen the brand and personal loyalty and drive sales.
Formulate and maintain an updated database of top clients, readily available when needed by management.
Provide advanced knowledge of products, trends and professional service to VIP clients
Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.
Ensure that sales leads are identified and prioritized as well as create and implement new selling ideas to ensure sales targets are met.
Maximize pre-sales opportunities through customer communication and waiting list management
Assist VIP clients with all customer service inquiries via phone, e-mail, chat, and social media and providing support to the customer care team to resolve VIP customers’ issues as necessary.
Use profiles and customer shopping patterns to identify proactive sales opportunities and build lasting relationships with customers.
Understand customer profiles and feedback to Marketing, Buying and Merchandising teams on current consumer trends.
Work closely with Buying, Planning and Digital Merchandising teams to ensure maximum knowledge of forthcoming stock availability for customer benefit.
Collaborate with the CRM team to develop communications to support Personal Shopping sales (capsule pre-order, thematic email ex. Ramadan).
Partner with Styling Team to work season ahead with collections and style recommendations
Communicate any waiting list/customer request patterns to Buying and Digital Merchandising Teams as well as completing highlights and key points for weekly management report
Ensure sales targets and customer service KPIs are met, provide strategic action plans if challenges in meeting goals are anticipated.
Follow networking strategies in order to develop and enhance client base.
Maintain a general level of market competitor awareness on and offline through reference to other websites and editorial.

What we are looking for….

Bachelor’s Degree in any related field, preferably in Fashion
3-5 years of retail experience of premium/lifestyle brands
Experience in E-commerce or retail with digital capabilities is a must
Strong track record of achieving and exceeding sales targets, hold an established client book to drive sales
Fluent in Arabic both written and spoken
Extensive knowledge of the current trends and luxury fashion designers/brands especially in women’s wear
Excellent understanding of the online shopping industry and experience, with a good understanding of systems
Excellent communication skills, specifically with regard to building relationships with customers.
Ability to exceed client expectations
Work well under pressure in a fast-paced environment and is flexible to changing priorities
Strong analytical and interpersonal skills
Excellent eye for detail and organizational skills
Pro-active and able to show initiative/ideas to constantly improve the customer experience and drive sales
Confident, articulate and a self-starter

What is in it for you!

The opportunity to shape the future of fashion with a dynamic & autonomous multinational team
Big potential for personal growth, training and further development of skills
Attractive employee discounts across our brands
Full relocation package
Competitive tax-free salary
30 days paid vacation
The latest technology tools
Non-stop learning
365 days of loving what you do

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/personal-shopper-ksa-at-ounass-3157942995?

Posted on : 3 years ago, #123559, 9 views

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