Network & Desktop Support Engineer - Required in Dubai - Dubai

Network & Desktop Support Engineer - Required in Dubai

The ENTERTAINER is a leading digital company whose main goal is to add value to consumers by bringing them the best incentive offers globally. We are a data-driven, 100% digital, tech company. Providing first-rate offers across renowned dining, leisure, entertainment and hotel brands worldwide, the ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we go.

We believe that “experience is everything”, resulting in our passion for creating unforgettable experiences for both our customers, partners and employees.

The Team

The Technology team’s mission is to build simple, user-friendly digital experiences that delight the millions who use our products. The team’s responsibilities include product innovation, engineering, infrastructure, project delivery, data, IT & Ops. We work in an agile, fast-paced environment and align closely with teams across the business to identify, build and support the best possible solutions for our users. We’re passionate, curious, a bit intense and a lot of fun. All at the same time.

Being a key part of IT Support Team, the Network & Desktop Support Engineer’s responsibility is to provide IT support to all employees, managing, monitoring, and maintaining wired/wireless network devices, firewalls and desktops/laptops based on the ENTERTAINER’s best practice guideline.

The Network & Desktop Support Engineer will be…

Overseeing and supporting employees in fixing laptop, mobile and IT equipment issues efficiently and effectively
Providing hardware and software support for all desktop and laptop users
Trouble-shooting and solving problems related to hardware, software, and network issues
Installing and configuring computer hardware, software, systems, networks, smartphone, tablet devices, printers and scanners.
Performing hardware & software installations, upgrades, support, and resolving issues relating to laptops, mobiles, printers, scanners, phones, VoIP, internet, Intranet, LAN, and WAN
Performing installation of anti-virus solutions, firewall, configuring and maintaining operating systems, software applications
Monitoring and resolving IT support tickets efficiently
Providing support to disaster recovery solutions
Ensuring office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems
Setting up accounts for new users
Repairing and replacing equipment as necessary in accordance with company standards and project/operational requirements
Performing performance reporting to support capacity planning
Ensuring security through access controls, backups and firewalls
Maintaining systems’ inventory and asset configuration documentation
Troubleshooting complex issues in network systems to identify root cause and debug malfunctions in network communications.
Providing support for Windows, Linux and Mac Operating Systems
Implementing preventive measures to enhance network consistency, measurability, availability and security.
Security Assessment for all software deployments.
Managing and maintaining Office365, Windows Active Directory
Implementing data and network security through firewalls, UTM, IPS/IDS, ACS and VPN technologies.
Maintaining the company’s IT security and confidentiality of IT data

Experience required

Minimum of 4-5 years experience in IT Support
Bachelor's/Master’s degree preferably in IT, Technology/Engineering, business administration, Computer Science or equivalent
Excellent Communication skills
Commercial Awareness and negotiation skills
Strong Problem Solving and Decision Making skills
Hands on experience with MAC, Windows server 2016 and Windows 7/8/10, Office 365
Experience in remote and face-to-face technical support, includes troubleshooting methods and Install routine maintenance of hardware and software
Strong Knowledge of Windows, Mac OS and Cloud Security
Strong Project Management skills
Ability to think strategically in planning and anticipating changing business priorities

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/network-desktop-support-engineer-dubai-at-the-entertainer-2885588394?

Posted on : 2 years ago, #113138, 65 views

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