IT Support Representative Required in Dubai - Dubai

IT Support Representative Required in Dubai

At Terracotta – Driving Business Growth in Recruitment, Outsourcing & Corporate Services

We are a leading outsourcing company in the UAE, delivering recruitment, EOR/PEO, PRO services, and corporate solutions across the region.

We are currently recruiting for an IT Support Representative for a government-related entity in Dubai, supporting the daily IT operations of a small office environment.

Position: IT Support Representative

Location: Dubai, UAE (On-site)

Contract: 1 Year Outsourced Contract

Key Responsibilities:

IT Support & Daily Operations

• Provide day-to-day IT support to office users and troubleshoot technical issues

• Support and maintain Windows-based systems, user accounts, and office applications

• Assist employees with hardware, software, printers, connectivity, and general IT-related issues

• Ensure smooth daily IT operations within the office environment

Systems & Applications Support

• Support the usage and maintenance of internal systems and applications

• Assist with system updates, user support, and troubleshooting activities

• Provide technical guidance and support to end users when required

• Support implementation and optimization of IT processes and systems

Documentation & Technical Coordination

• Prepare technical reports, user guides, and system documentation when needed

• Support process improvement and automation initiatives across the organization

• Coordinate with internal stakeholders regarding IT support requirements and system-related matters

• Assist with continuous improvement initiatives within the IT environment

Qualifications & Experience

• Minimum 4–5 years of experience within IT Support, Application Support, or Systems Support roles

• Strong experience supporting Windows environments and standard office applications

• Experience troubleshooting day-to-day IT and user support issues

• Arabic speaker is highly preferred

• Knowledge of Microsoft Dynamics would be a strong advantage

• Strong communication and problem-solving skills

• Ability to work independently in a small office environment

• Immediate or short notice candidates are highly preferred

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https://www.linkedin.com/jobs/view/4415394333/?e

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