IT Support Engineer Required in Dubai - Dubai

IT Support Engineer Required in Dubai

GS-IT is a leading IT company in Dubai. We are seeking an experienced IT Support Engineer cum Team Lead who can lead our IT Project Team.

Experience

6-10 years

Salary Package

6000 - 9000 AED

Job Responsibilities

Monitor all team members and provide necessary advice and guidance.

Organize regular seminars and training to teach team members new techniques and methods.

Write and forward regular reports to the management.

Perform regular appraisals of team members’ performance and devise strategies to help with improvement.

Walk the clients through the problem-solving process.

Direct unresolved issues to the next level of support personnel.

Provide accurate information on IT products or services.

Record events and problems and their resolution in logs.

Follow-up and update customer about the support status and make record in ITIL tool.

Skills Required

Experience on Firewalls, IP phones and NAS & SAN

Experience on IT security, backup scenarios and disaster recovery solutions

Good communication and time-management skills.

Hands on Experience in desktop support.

Proven experience as a Support Engineer or other client support role

Good work experience on Windows and MAC systems and other IT peripherals

Ability to work under pressure and prioritize tasks based on urgency and importance.

Motivation to learn new skills and technologies.

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https://ae.linkedin.com/jobs/view/information-technology-support-engineer-at-gs-it-infrastructure-3481086080?

Posted on : last year, #139760, 25 views

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