IT Support Analyst Required in Dubai - Dubai

IT Support Analyst Required in Dubai

In the role of IT Support Analyst, you serve as a crucial point of contact for SARA IT, diligently monitoring and identifying any irregularities that may arise. You are at the forefront of addressing any issues that may occur, equipped with the necessary skills and knowledge to effectively resolve them.

IT support team that supports 300+ internal users across 70+ locations and 8 countries. The ITSA is primarily responsible for fulfilling support request for IT services and supported applications as well working on a portfolio of strategic IT Infrastructure and Operations projects to support business objectives.

What you’ll do:

Provide support for network services and business applications including, but not limited to:
Office 365 suite, Remote Access, Anti-virus, ERP, CRM, support, and training.
Provide support for user-facing technology including, but not limited to desktop and laptop PC hardware and accessories, Retail POS systems; Windows desktop OS, browser and installed desktop applications; desk phones and headsets; network and copy/print/scan/fax devices; smartphones, tablets and other mobile devices; wired LAN and wireless WLAN connectivity; conference phones and other audio-visual equipment.
Get to the root of tech disruptions by seeking bold, long-lasting solutions while constantly evolving these crucial processes:
Ticket scope, categorization, prioritization, based on SLAs and escalation protocols.
System and network monitoring and alerts
Analyze and manage our hardware and software.
PC patch management
Primary after-hours and weekend on-call for Showroom support to keep retail operations moving smoothly.
Support Annual Stock count activities including PDA configuration and support.
Take lead technical role in creation, testing, maintenance/updates and deployment of standard Windows PC image and included drivers and standard applications.

The above listing represents the essential functions of the job and is not an all-encompassing description of work requirements.

What we need:

Minimum of 3 years of professional IT help desk and technical support experience in a team environment in a multi-site retail or trading environment or similar dynamic services organization with multiple corporate and branch offices.
Demonstrated exceptional customer-service orientation is required.
Excellent English verbal and written communication.
Strong personal time and schedule management skills with ability to effectively monitor and manage multiple tasks throughout the workday are required.
Strong problem-solving skills combined with technical “know how”, logical isolation and root cause determination, as well as sound professional judgement to escalate, replace or workaround a problem to comply with SLA are required.
Demonstrated Track record of key personality traits including hardworking, able to thrive under pressure, transparent, works well with others, self-improvement ethos etc.
Experience using ServiceNow or comparable IT Service Desk solutions is a strong plus.
Experience supporting hosted/cloud-based services such as Office 365, Anti-virus, Backup, Azure etc;
Proficiency using and supporting Microsoft Windows 7 & 10, full Microsoft Office Suite applications, SharePoint/OneDrive for Business required.
Hands-on experience supporting MS Dynamics AX 2012 or comparable Enterprise ERP systems strongly preferred.
Experience effectively managing and collaborating with IT contractors, vendors, service providers and remote IT staff required.

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https://ae.linkedin.com/jobs/view/information-technology-support-analyst-at-sara-group-3490864246?

Posted on : 2 years ago, #140055, 19 views

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