IT Remote Support Specialist - Dubai

Hanger, Inc. — a leading provider of orthotic and prosthetic services and products — is hiring an IT Remote Support Specialist. This entry-level role provides first-contact technical support across the Hanger production technology environment, delivering excellent customer service while performing access administration and basic IT operational tasks. You’ll join a collaborative IT team focused on keeping clinicians and staff productive and secure.
What you’ll do (primary responsibilities):
• Provide white-glove technical support via inbound calls, chat, self-service submissions, or in-person when needed.
• Triage, document, and prioritize incidents accurately; use remote desktop and diagnostic tools to troubleshoot issues.
• Perform access administration tasks (user provisioning/deprovisioning), asset management, and procurement support.
• Coordinate escalations and work with specialized IT teams to resolve technical problems.
• Support key IT projects (may involve occasional travel) and provide after-hours or onsite support for urgent issues as required.
• Create and maintain support documentation and knowledge-base articles; assist with onboarding and training of new team members.
• Operate within IT and security compliance guidelines and contribute to achieving service level agreements for incident and request handling.
Minimum qualifications and scheduling:
• Four-year degree OR a high school diploma plus at least 1 year of customer service experience or equivalent technology-related achievements (certifications, coursework, projects, volunteerism).
• Prior service-desk/help-desk experience is preferred but not required.
• Ability to work support hours (Mon–Fri, 7:00 AM–7:30 PM CT); availability for a 5x8 rotating schedule may be required.
• Willingness to be on-call for urgent issues, provide occasional onsite after-hours support, and travel out-of-state for special projects when necessary.
Success factors we value:
• Strong customer-service orientation, clear communication, and dependable attendance.
• Self-starter mentality, adaptability to changing priorities, and willingness to learn new technologies.
• Professionalism, integrity, and collaborative teamwork focused on excellent outcomes for patients and internal customers.
Compensation & benefits highlights:
• Pay range: $18.00–$21.00 / hour with an annual bonus opportunity up to 5% of base pay (posted for wage-transparency).
• Competitive benefits including medical, dental, vision; 401(k) with company match; PTO and paid holidays; parental leave; and professional development support.
• Additional perks may include relocation assistance, student loan repayment assistance (by location), mentoring programs, volunteer opportunities, and flexible scheduling options.
If you’re customer-focused, technically curious, and eager to launch or grow an IT support career within a mission-driven healthcare organization, this role offers strong development opportunities and meaningful impact.
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https://gulfcareerhunt.com/hiring-it-remote-support-specialist-remote-usa/

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