Information Technology Support Engineer Required in Dubai - Dubai

Information Technology Support Engineer Required in Dubai

To provide technical support and advice for clients regarding hardware and software for one or more product areas. To be responsible for diagnosis, reconfiguration, installation, quality management, SLAs.

Responsibilities

Responds and resolves all assigned calls within prescribed SLA.

Manages own workload; diagnoses and fixes the issues of end user systems related to:

Operating Systems o Internet Browsers (ie. Explorer) o MS Office & MS products (Word, Excel, PowerPoint, outlook etc.)

Local Area Network connectivity o Wireless connectivity

First Level Hardware diagnosis o Printing issues

Software Installation

PC relocation and minor changes

Peripheral device connectivity or device driver

Complies with the service levels pertaining to end user support.

Maintains the high energy level of self and keeps up end user satisfaction by resolving their issues up to expected level.

Works with third parties to resolve various technical issues.

Updates Call Management System, clearly specifies progress and resolution details.

Resolves problems in accordance with prescribed process & procedures

Qualifications

Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field.

• MCSE or CCNA certifications preferred.

• 4-6 years relevant experience in the IT Support

Good understanding of MS Windows 7 and other Microsoft client operating systems

Working and conceptual knowledge of networking basics.

Ability in managing end user’s expectations and keeping them satisfied.

Excellent team worker.

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/information-technology-support-engineer-at-confidential-3300393710?r

Posted on : 3 years ago, #129127, 9 views

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