Front Desk Staff Required in Dubai - Dubai

Front Desk Staff Required in Dubai

WE'RE HIRING!

About Us

MORE THAN JUST A WORKOUT. IT’S A VIBE.

Designed with high-performance living in mind, The Lab is about people. A unique hub offering 3 different fitness concepts. An ecosystem blending wellness, creativity, and community all in an inclusive space. Here, you’ll discover there are no such things as limits in all areas of life. Home-grown; For the people, by the people.

FUSING GRIT + SOPHISTICATION.

Calibrated using science and evidence, our result driven workouts are next-level! 3 fitness concepts under 1 state of the art facility. Whatever you need, we’ve got.

TOGETHER WE RISE.

No matter your fitness level, we bring the energy. Harness the passion and plug into the positive vibe of the collective.

MORE THAN JUST ANOTHER LUXURY STUDIO.

Think of The Lab as one giant charging dock. A curated space where you can plug-in anytime to come alive, reviving your body and mind. Experiment in any of our three different labs or nourish your body and feed your soul in our social heartbeat; The Café. The Lab has got the formula for you.

Job Description

We are looking for outgoing, enthusiastic and charismatic members to join THE LAB team!

As part of the Front Desk team, you are usually the first point of contact a client will have, either in studio, on the phone or via email. This being said, first impressions go a long way in our industry so it's extremely important that we portray ourselves in the best possible way right from the get go by being welcoming, friendly, informative and professional. Customer service is key and this is something we believe in strongly here at The Lab, going above and beyond to make sure a client has everything they need is where we set ourselves apart from other brands and establishments.

Job responsibilities include but are not limited to:

Provide an exceptional customer service experience to all members, non-members and users of the facility

Enrolling new members and assisting current members via telephone, email and instudio with their queries

Providing facility tour / walk through for all new members

Providing information on concepts, class types, amenities and cafe

Providing information on membership / package options, studio policies, promotions and/or special events

Booking and checking-in clients through the booking system

Cross checking classes and updating booking system for cancellations / no shows

Ensuring that adequate stocks of information packs and leaflets are available at reception for interested parties

Maintaining a clean and organised work space at all times

Ensuring the safety and security of visitors, members / staff at all times and assisting with injuries if needed

Taking a responsible attitude towards maintaining the premises and facilities of the THE LAB

Recording accurate records of all queries, complaints, lost property and repairs and ensuring information is delegated to, and resolved by, the relevant department

Maintaining product knowledge and provide information on cafe and retail items

Ensuring adequate stock of retail items are available and displayed correctly

Taking payments via cash or card and recording in a timely manner

Accurately reporting daily sales, attendance, inventory, client feedback and other relevant documentation

Assisting with instructor requirements

Effectively communicating between coworkers and management

Requirements:

Strong customer service skills
Flexible with shift times, days off and working hours
Excellent time management
Availability for six shifts, at least one being a weekend day
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the concepts and for the job
Must be a patient, courteous, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with an optimistic attitude
Ability to prioritise and work within a fast-paced environment
Have an eye for detail and care for the facility appearance and cleanliness
Work as a cohesive team with all staff members to ensure efficiency
Maintain a professional appearance and behaviour
Demonstrate excellent communication skills

Benefits & Package:

Employment Visa
Health Insurance
30 Days Leave
1 Flight Ticket Per Year
1 Day Off
Bonus Incentive

To apply for this role, please send your CV and cover letter to Callum@thelabstudios.com

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