Customer Support Specialist Required in Dubai - Dubai

Customer Support Specialist Required in Dubai

Emporium Capital is an Investment Firm providing Forex and Contract for Difference (CFD) trading on multi-asset financial products. From our headquarter in Cyprus to multiple regulated jurisdictions around the world, we have created a secure trading network consisting of high-end technology and prestigious partnerships, all of which enable Emporium Capital to be a secure, transparent and reliable broker. We are here to help our clients realize their trading goals by changing the way they engage with the financial markets, as well as providing full transparency and making sure they get a fair deal. We are reliably regulated; this means our clients can be confident they are getting the customer experience they deserve. Our trading platform gives clients the perfect gateway to financial markets, freeing them up to concentrate on what is important – maximizing their profit potential while minimizing their risk.

Job Overview

Due to continuous expansion of our team, we are currently looking to hire a dynamic individual to assume the role of Customer Support. The selected candidate will be responsible for back office and client support duties.

Job Description

• Delivers service and support to customers through live chats, emails and phone calls,

• Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps,

• Handles and resolves customer complaints,

• Provides information to customers about Company’s services and products,

• Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries,

• Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company,

• Inform customer about internal regulations and procedures of the Company,

• Educates the customer where applicable,

• Performs Back Office and Clients Accounting Department duties during night/evening shifts,

• Updates Customer records when necessary

Requirements

• Qualifications in Business Administration/ Accounting/ Finance/ Compliance or any related field will be considered as an advantage,

• Native English speaker

• Minimum 2 years experience in Customer service

• Computer literate with experience using MS Office applications, Trading Platforms, and CRM Systems.

• Relevant Experience in the Forex Industry would be considered as an advantage

APPL FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-support-specialist-at-emporium-capital-global-trading-2878318045?

Posted on : 2 years ago, #111339, 19 views

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