Customer Support Specialist - Dubai

We're Hiring: Customer Support Specialist
• Location: Fully Remote
• Type: Full-Time
• Experience: 2-3 years of experience in a customer support role
• Working Hours: 9AM: 6PM – Dubai Time
• Off Days: Saturday - Sunday
• English fluency is A MUST
Are you a problem-solver with a passion for helping customers?
Astéri Talent Consultancy is partnering with one of our esteemed multinational clients to find a Customer Support Specialist to join their dynamic team!
Key Responsibilities:
Customer Assistance & Resolution
• Serve as the first point of contact for customer inquiries via WhatsApp, email, and social media.
• Address customer concerns promptly and professionally, ensuring a seamless resolution process.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
Social Media Interaction
• Monitor Client’s Group’s social media channels, responding to inquiries and comments in a timely manner.
• Identify customer needs and concerns shared on social media and address them proactively.
• Report trends and customer sentiment to management, contributing to strategy improvements.
Support Services & Communication
• Provide detailed information about client Group’s products and services across diverse industries.
• Process customer requests, including orders, refunds, and exchanges, while maintaining accurate records.
• Ensure all interactions meet performance standards for response time and satisfaction.
Customer Feedback & Reporting
• Collect and document customer feedback to identify opportunities for service improvement.
• Maintain organized records of all customer interactions for tracking and analysis.
• Share insights with management to enhance the overall customer support process.
Requirements:
• Bachelor’s degree in Business, Communications, or a related field.
• 2-3 years of experience in a customer support role, preferably in a multi-industry setting.
• Fluency in English and Arabic is A MUST.
• Proficiency in CRM systems, social media management tools, and O365.
• Strong problem-solving abilities and a customer-centric approach.
• Knowledge of UAE and Middle Eastern business culture and customer support standards.
• Flexibility to work varied hours to accommodate different time zones.
Desired Qualities:
• Empathy and patience when dealing with customer concerns.
• Attention to detail with the ability to handle multiple tasks simultaneously.
• A proactive mindset with a drive for continuous improvement.
• A team player who thrives in a fast-paced environment.
Ready to make an impact?
• Join us and help redefine customer support for one of our global clients!
• Apply now or tag someone who would be perfect for this role.
APPLY HERE
https://gulfcareerhunt.com/hiring-customer-support-specialist-dubai-uae/

Posted on : 2 weeks ago, #194590, 1 views

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