Customer Support Manager Required in Dubai - Dubai

Customer Support Manager Required in Dubai

The company

VAI Marketing Management is a marketing and management consultancy company owned by PROTOCOL33, a project incubator and accelerator operating in the FinTech and blockchain industries, developed by experienced and passionate experts and entrepreneurs.

We're made up of people of all different beliefs, cultures, colours and backgrounds with one thing in common…we’re in this together. We’re here to make a difference in our community, and in ourselves. And while it’s hard work, we support each other and have fun doing it! When you work with us, you have the opportunity to learn and grow with the company.

As part of our continued growth and expansion, we are looking for an experienced Customer Support Manager to join our team:

The primary responsibilities include:

· To perform everyday management of the Customer Support Department.

· To request from the Team Leaders and the subordinated employees reports on the performed tasks.

· To assign tasks to each employee of the Customer Support Department.

· To promote and provide a stable performance of the Customer Service team.

· To promote strategic management of the Customer Support Department.

· Assemble teams for relevant projects, under instruction of the Direct Manager.

· To perform constant examination of the efficiency performed by employees of the Customer Support Department.

· To foster a culture of professionalism, customer advocacy, personal development, and regulatory compliance on your team and beyond

· To serve as a subject matter expert for our most escalated teams, covering the most complex crypto subjects

Required Skills and Experience

Higher education in team management or Business;
At least two years of work experience leading a team or Customer Service Support;
Excellent communication skills in customer service;
Excellent knowledge of English, another language proficiencies will be added benefit
Computer literate (MS Office).

Required competencies:

Excellent communication skills;
Strategic management;
The ability to maintain calm under pressure
Concern for order, accuracy, and quality;
Initiative;
Skills of teamwork;
Responsiveness;
Punctuality.
Our Vision

We take pride in our vision to provide outsourcing solutions that propel the businesses that partner with us to new levels of success. By fostering our mission, VAI Marketing Management is passionate about delivering service and a great customer experience. We create innovative solutions, creating value for shareholders, clients, and employees, while maintaining a broad commitment to the environment and society.

Workplace values

We live and breathe in our values therefore it’s very important for us that the post holder will be expected to operate in line with our workplace values which are:

· Respect

· Proactivity

· Accountability

· Teamwork

· Aim for Excellence

· Adapt to change

· Speedy delivery

If you want to know more about us, please visit our website

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Posted on : 3 years ago, #122920, 9 views

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