Customer Success Manager Required in Dubai - Dubai

Customer Success Manager Required in Dubai

You are passionate about people and providing outstanding client experiences, driven by new challenges and excited about the idea of making mental healthcare accessible for all. Does that sound like you? Then read on!

We’re on the hunt for a Customer Success Manager to join our amazing Customer Success team as we expand to new markets and territories.

You’ll spend time on the following:

Build and maintain client relationships and ensure delivery of the best quality of service.
Serve as a point of contact for all account management matters.
Ensure the correct and effective implementation of services to clients.
Support clients’ HR managers in making their workplace a place of well-being and learning.
Provide any additional resources to clients as needed.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales targets
Prepare reports on account status
Collaborate with the Partnerships team to identify and grow opportunities within the target market.
Upsell Plumm’s products and services to existing clients.
Assist the Wellbeing team on workshops for clients’ employees and managers
Provide feedback from clients to the Wellbeing department.
Build strategic relationships and partner with key industry players.
Engage and network with existing clients and prospects via social media.
Keep abreast of trends and changes in the business world.
Have a good understanding of the businesses' products & services.

You are our ideal candidate if you:

Have 3 to 4 years of proven experience in an Account Management, Customer Success, Client Retention, or related B2B Sales role.
Have strong interpersonal skills to build and develop relationships with clients.
Have excellent communication (verbal and written) and presentation skills to communicate with a range of people (in English & Arabic).
Have excellent leadership and teamwork skills, with a collaborative approach to work.
Have decision-making and strategic thinking skills.
Have strong project management, multitasking, and decision-making skills.
Are able to think out of the box, stay motivated, and prioritize workloads.
Have a flexible and adaptable approach to working in a fast-paced, ever-changing environment.
Have a strong work ethic and an eagerness to learn.

Bonus points if you:

Have experience in the Tech, Health Tech, or Mental Health Tech industry.
Have public speaking, teaching, and data analytical skills.

We’re a growing company breaking new moulds and exploring new horizons, and we’re looking for passionate, driven individuals to join us for the ride. Even if you feel you do not tick all the boxes, we would love to hear from you!

What we would offer you:

Compensation: A competitive salary (dependent on experience and your geographic market benchmark), and plenty of opportunities to grow from there.
Full-time remote work: Work from the comfort of your home, a cafe, a co-working space, or live out a full-on digital nomad lifestyle around the world - whatever tickles your fancy!
PTO: 28 days of paid annual vacation and public holidays, along with your birthday off. We want you at 100%, and that means rest.
Growth and development: From day one, our investment in your learning, development, and career progression is a top priority. And with the rate we are growing at, there are plenty of long-term career opportunities where talent is identified.
A team that feels like family: You'll be joining a fun, supportive team that prioritizes high autonomy, collaboration, and authenticity above all else. We also host regular team socials and events on a weekly, monthly, and quarterly basis!
Culture & engagement: Our approach to culture encourages transparency, ownership and honesty. We have no room for toxicity, bureaucracy, micro-management and BS here at Plumm.
Wellbeing: In addition to a subscription to all of Plumm's services, you are entitled to paid mental health and sick days. Being in the mental health space, your wellbeing comes first.

About Plumm

Plumm is one of the UK's leading workplace mental wellbeing platforms, connecting employees with 150+ accredited therapists and specialised coaches globally. We have been growing at a rapid pace of 25% month-on-month (that’s 300% a year!).

We are committed to diversity and equality at every level, and are proud to have brought together an incredibly talented international team of 40+ from 8 countries, speaking 20 languages so far! As an Equal Opportunity Employer, we ensure that at all stages of our hiring process, your education level, background, race, religion, colour, ***, age, political opinion, ***ual orientation, national origin, or disability will not affect your chances for selection.

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https://ae.linkedin.com/jobs/view/customer-success-manager-at-plumm-3120259881?

Posted on : 3 years ago, #121934, 7 views

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