Customer Success Coordinator Required in Dubai - Dubai

Customer Success Coordinator Required in Dubai

We are a creative hub of innovative design, development, manufacturing, and marketing for the global hospitality industry.

We’re the seed from which beautiful fashion, beauty, fragrance, and lifestyle brands grow, representing the world’s most highly regarded global consumer retail brands including Karl Lagerfeld, KEVIN.MURPHY, Balmain Paris Hair Couture, Molton Brown, and Antipodes Nature.

Internationally renowned as the industry’s best-in-class beauty and hospitality provider, VANITY GROUP has offices in Sydney, Dubai, Shanghai, London, and Amsterdam. Dedicated to elevating hotel guest's in-room amenities from essential items to unforgettable experiences, we proudly partner with the world’s most prestigious hotels including, Sofitel Hotels & Resorts, Crowne Plaza, QT Hotels & Resorts, Fullerton Hotels & Resorts, Bellagio by MGM, Dream Hotels and many more!

Follow the Link Below to see more about us!

https://www.linkedin.com/posts/vanitygroupglobal_vanity-group-middle-east-activity-6840496046670516224-yb5B

POSITION SUMMARY

Reporting to the Regional Supply Chain Manager, the Customer Success Coordinator will be responsible for overall order fulfillment satisfaction; from Freight In/Out, Customs Clearance, Inventory Control, Sales Order & Delivery Processing and liaising directly with customers for regular updates and communication for VANITY GROUP’s hotel clients.

RESPONSIBILITIES

INTERNATIONAL ORDER AND SHIPMENT MANAGEMENT

Management of cross-border orders and communication with customers regarding PO status and shipment updates.
Management of customs documentation facilitating smooth shipment clearance and delivery
Maintenance of all SO and PO transaction records in SAP
Monitor stock level at the factory to ensure no stock left-over for international customers
Coordinate logistics solutions for GCC markets
Obtaining quotes and providing logistic guidance to the sales team for ad-hoc cross-trade shipments

CUSTOMER SUCCESS

Provide excellent customer service to international customers to support VANITY GROUP’s international growth
Working closely with the sales team, exceed the customer success of all hotel clients in the GCC region
GCC customer order entries, integration with 3PL providers
Management of all 3PL relationships, reporting and facilitating monthly meetings with external contractors
Responsible for handling all customer calls and email inquiries within agreed SLAs
Responsible for placing all customer orders to 3PL warehouse through SAP and CSV files
Responsible for managing returns process with clients and 3PL warehouse
Providing quality and professional track and trace services to clients
Resolving service issues, complaints, and claims within agreed SLAs
Work closely with freight forwards, 3PL warehouse, and transport to follow client orders from end to end – providing regular updates to client and internal stakeholders on order status

INVENTORY MANAGEMENT

Responsible for Inventory Control which includes: stock adjustment, Reconciliation, Samples requests, GRPO, and Goods Return execution
Monitor stock movement in and out of all warehouses to ensure inventory accuracy
Process stock adjustment aligning physical stock level and SAP
Perform monthly stock reconciliation with 3PL warehouses
Facilitate and process annual stock take
Generate expiring stock list on a regular basis and flag the risk to management
Dispose of unwanted stock in a compliant method
End to end demand and supply planning for the GCC market

STAKEHOLDER MANAGEMENT

Maintain a high level of professionalism and motivational spirit with stakeholders at all times
Working and collaborating with cross-functional teams to achieve outcomes and meet deadlines
Manage upwards to Customer Success Manager, articulating delays/roadblocks with a solution-focused approach

ABOUT YOU

Minimum 1-year experience in a customer service role
Minimum 2 years' experience in logistics coordination
Previous experience working with an ERP system
Previous experience managing relationships with freight forwarders and vendors
Intermediate Excel skills
Working knowledge of SAP
Accurate data entry skills
Able to build relationships with suppliers and internal stakeholders

WHO DOESN'T LOVE A PERK!

20 free VG products annually plus generous discounts and gifts from our skincare and haircare brands
Birthday Leave
In-Office Breakfast Bar!
Health and wellbeing checks annually

APPL FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-success-coordinator-at-vanity-group-2924095437?

Posted on : 3 years ago, #114467, 12 views

It is ok to contact this poster with commercial interests.

Report as inappropriate