Customer Service Representative Required in Dubai - Dubai

Customer Service Representative Required in Dubai

invygo is the first car as a service platform across emerging markets; we are an app that enables car shoppers to get an all-inclusive monthly car subscription that comes with insurance, maintenance, and more in a seamless app-based experience. We ensure a high standard of consumer experience while maintaining an asset-light model. Established in Dubai by co-founders Eslam Ahmed Hussein and Pulkit Ganjoo, Invygo aims to become the car subscription app of choice in the Middle East, sparking an evolution of car ownership. The business's vision is to be a true disrupter in the mobility space as the first car-asa-service provider in emerging markets. Invygo’s service offers the ultimate flexibility, allowing customers to subscribe to a car from 1 month to 9 months or more, with the option to switch, cancel, or upgrade at any time. As the global market dynamics shift, Invygo has the opportunity to disrupt the mobility sector across multiple regions.

Role Description: The role is a unique hybrid position to support our customers in the best & most challenging moments of their relationship with invygo.

On one hand to help them with any queries they may have on a daily basis, working closely with the car-dealers to find the solution that best matches their needs, keeping the car-dealers & Invygo’s interests at heart.
And on the other hand, work with the customers to collect any outstanding amount, in a timely manner, setting up installment plans to boost our chances to recover any customer debt, create awareness of potential consequences, and use your network & legal resources in case of escalation.

As a Customer Experience Specialist, you are responsible for driving world-class customer experience, answering our customer's calls/emails/chat in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer, and providing as much information as possible to the Tech team to resolve it in record time.

You work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic, and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.

You report to the Customer Experience Manager and work in a multicultural environment with great possibility of growth & development.

What you will do as a CX Specialist

Manage customer issues and resolution on a day-to-day basis in GCC through email/chat/phone calls in Intercom & Ziwo.
Offer exceptional Customer Experience in every interaction, both with the customers and the car dealers but also with your Invygo teammates internally.
Handle many requests & solve complaints with ease and confidence.
Achieve Individual & Team KPI: SVL, CSAT, Chatbot performance, and other contact handling metrics.
Participate in developing new processes to gain efficiency & develop new products to enhance customer experience working cross-functional: partner with engineering & data team, build relationships with the car dealers, support marketing with feedback loop initiatives, etc.
What we want

Bachelor’s degree and first work experience in CX or hospitality Industry
You are proficient both verbally and in writing in English & Arabic.
You have great Computer, Office, and Google suite skills or experience with other platforms.
You possess excellent troubleshooting and multi-tasking skills.
You are extremely organized and able to structure your day to achieve your targets.
You are passionate about helping people and have outstanding communication skills
You are comfortable working in a startup environment and understand the start-up methodology (i.e., Agile, Sprint)
You are committed to driving continuous Customer Satisfaction improvement
You have great attention to detail at a high speed.
You show a positive & can-do attitude, taking ownership of ongoing issues, including those that haven’t necessarily been assigned to you, going the extra mile for the customer, and being eager to solve the root cause rather than taking the easy way out.
You are a great team player and appreciate working both individually and as a team.

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-service-representative-at-invygo-2912056932?

Posted on : 2 years ago, #113215, 23 views

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