Customer Service Officer Required in Dubai - Dubai

Customer Service Officer Required in Dubai

We are hiring nationals for our Customer Service Officer roles for our branch in Sharjah

Summary:

Customer service officer provides a valuable connection between our customers and our policies. They handle all customer queries and complaints. They also provide prospective customers with detailed information about company products, and issue policies as per authorities.

Key Responsibilities:

Assist walk in clients and provides them with necessary support
Handle professionally incoming requests from clients, and ensures that enquiries are resolved both promptly and thoroughly
Discuss with clients on telephone or assists them in person in providing information on the company’s products and services
Record, on CRM model, all activities with clients with details of inquiries or complaints and action steps that were taken
Verify and understand policy cover, excesses, conditions, endorsements and warranties and apply the policy wording to common types of losses
Assist clients in filling of policy documents and contacts
Ensure the right amount of information to Prospects easing their buying decisions
Assist claimants in urgent cases and provide the needed support to resolve the urgent case promptly
Analyze problems and offer the necessary options and solutions, and escalate to the concerned Manager/department whenever needed to ensure prompt resolving of issues
Follow up with claimants if their complaints where resolved
Assist in soliciting sales of new products and policies and guide the clients to the concerned account executive for potential business
Drive upselling and cross-selling of policies with the goal to increase profit and differentiate product revenues
Coordinate with the Technical department to offer information about price quotes to prospective clients
Issue quotations and policies for walk in clients for all Arabia Retail bouquet
Build and maintain strong clientele relationship with customers
Handle renewals of the existing retail clients generated from the direct channel
Contribute with new ideas to support the improvement of the overall customer experience and share future buying trends with Sales Manager
Maintain a clean database following the standardized procedures for all paperwork

Requirements:

Up to 1 year of experience in the Insurance industry as Customer Service or Sales, or Fresh Graduate with interest in customer service & insurance
Bachelor degree, preferably in Business Administration
UAE Nationality is a must
Arabic & English
Microsoft Office skills
Problem Solving skills
Good Follow up skills
Good Communication skills

Additional details about this position will only be provided to short-listed candidates.

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-service-officer-at-arabia-insurance-company-2859404347?

Posted on : 2 years ago, #110685, 12 views

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