Customer Service Manager Required in Dubai - Dubai

Customer Service Manager Required in Dubai

Manage different Customer Support Teams by providing leadership, guidance, and continuous mentoring to streamline the customer service objectives of Lulu Group.

Responsibilities

Manage and coordinate customer support teams.
Improve customer service procedures, policies, and standards and set clear and actionable goals for support teams.
Cross functional collaboration to resolve issues.
Conduct a quality assurance survey with customers to provide feedback to employees.
Improve employee recruitment and appraisals to recruit better staff.
Plan and improve the training process.
Conduct periodic reviews and performance evaluations of team members.
Aid the employees in keeping stress levels low and productivity high.
Build a customer-centric culture.
Improve individual agent/team level performance – SLA, Average Handle Time, Average Response Time, Number of calls/chats/tickets handled.

Qualifications

Bachelor's degree or equivalent experience.
Proficiency in MS Office suite.
Overall experience of 10 to 12 years in a Call Centre or customer support profile.
Minimum 2 years’ experience in the Telecom/Retail/Ecommerce industry as Manager for customer support.

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-service-manager-at-lulu-group-international-2978482458?

Posted on : 4 years ago, #116066, 20 views

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